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THE FACE Suites
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Reviews (732)
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260 - 265 of 733 reviews
Reviewed 18 March 2017 via mobile

I stayed at the Face Suites for 3 nights in March 2017. It was spacious and clean (we booked the most basic room). We paid about $68 usd per night.

The pool area had a great view of KL! Definitely stay in one evening to enjoy the view of KL from there. The pool closes at 10 pm. A bar or restaurant in the pool area during my stay would have been great, but unfortunately it is still under construction.

Public transit: The hotel is a short walk from Bukit Nanas station. Dang Wangi is a little further, but still walkable.

From the airport: We took a taxi. It was around mid afternoon and we hit a little bit of traffic. For reference, we paid about 85 ringgit.

Overall, the location is convenient and the suites are nice. I would highly recommend staying at the Face Suites.

Stayed: March 2017, travelled as a couple
Thank Sherry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_FACE_Suites, General Manager at THE FACE Suites, responded to this reviewResponded 23 March 2017

Dear Sherry F,

Thank you for staying with us and taking your time to review us.

It is always a pleasure to hear our guest had a lovely stay with us. We are happy to know you have enjoyed staying in the room, the infinity pool on the sky deck, as well as the location of the hotel.

We sincerely appreciate your feedback and we look forward to welcoming you again to the hotel in future.

Best wishes
Sunny Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2017 via mobile

This was the best hotel I've stayed in the Far East. It was a reasonable price since I took advantage to book the suite in advance. Very spacious premier room with all the facilities available if your travelling with young family. Kitchenette was fantastic especially if travelling companions have special dietary requirements. The infinity pool offered spectacular views of the petronas towers. Staff were courteous and helpful.

Improvements would be to may be consider having a small shop to sell basics such as milk, bread, butter since majority of the rooms are self catering, it would have been helpful due to the time we arrived at the hotel.

Would definitely stay here again in future trips.

Stayed: March 2017, travelled with friends
Thank Bobby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_FACE_Suites, General Manager at THE FACE Suites, responded to this reviewResponded 20 March 2017

Dear Bobby G,

Thank you for taking your time to review us.

We are happy to know that you have enjoyed staying in the room, using the facilities, the infinity pool on the sky deck and the view of Kuala Lumpur from the pool as well as the services you received from our staffs.

We noted on your comment about small grocery shop. There is a nearby supermarket within 10-mins walking distance from the hotel whereby most of our guests will do some grocery.

We truly appreciate your feedback to us and we look forward to welcoming you again to the hotel in future.

Best wishes
Sunny Tan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2017

Great accommodation, large spacious with washing machine/dryer and everything you may need for your stay.
The pool view is fantastic however there is construction work going on so not very peaceful listening to angle grinders and drilling if you want a restful day, saying this it looks like it is because they are putting in a restaurant in by the pool which is much needed as we arrived at 10:30pm and couldn't get any food locally as everywhere stopped serving at 10pm and a mcdonalds order wouldn't have arrived until 00:45am! The only other option was a couple of street food stalls.
The staff were friendly and helpful enough. Some confusion on check out trying to charge us for an extra duvet we hadn't even ordered?
Close to monorail and local FREE city bus

Negatives - Local mosque starts prayer calls around 5:50am.
There were stains on the bed cushions and runner which i just threw into the spare room, these need checking before putting on beds for new arrivals.
Could have done with something to hang washing on to dry as not everything can go in the dryer!

Other than this good location and cheap enough, go you'll have a great time

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank travelbug1975_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_FACE_Suites, General Manager at THE FACE Suites, responded to this reviewResponded 20 March 2017

Dear travelbug1975_10,

Thank you for trying us out and taking your time to review us.

We are glad to know that you have enjoyed staying in the room, using the facilities and the services you received from our staffs as well as the location of the hotel.

We noted your comment about our restaurant which is currently under construction, it shall be able to complete in few months’ time. We would also like to apologise for the unpleasant noise while the work is in progress.

We also noted your comment on the dirty cushions and runner. Rest assured we will address this matter for immediate improvement.

We sincerely appreciate your feedback to us and hope to see you again at the hotel in future.

Best wishes
Sunny Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2017

The staff are very helpful, the rooms are clean and spacious. The pool is one of the coolest in the world overlooking KL and the Petronas towers. There wasn't a restaurant open at the time we were there hopefully they'll have one to match this beautiful building.

Room Tip: Get a room on a high floor facing the Petronas towers
  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank SevenAteNine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_FACE_Suites, General Manager at THE FACE Suites, responded to this reviewResponded 20 March 2017

Dear SevenAteNine,

Thank you for trying us out and taking your time to review us.

We are glad to know that you have enjoyed staying in the room, the infinity pool on the sky deck and the view of Kuala Lumpur from the pool as well as the services you received from our staffs.

We will be having a restaurant at the sky deck but it is currently under construction and shall be able to complete in few months’ time.

We look forward to welcoming you to the hotel again whenever travel plan brings you Kuala Lumpur.

Best wishes
Sunny Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2017

We booked a 2 bedroom apartment, it was pretty big, nice and clean, showers were really good with a big bathtub, its a luxury place with very good service and good city view, very near to Patronas Twin Towers, rooftop pool is amazing and gym was good too, totally worth it.
The only thing I would like to add is it will be nice if they can add a free breakfast option with their room rates.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank malik s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_FACE_Suites, General Manager at THE FACE Suites, responded to this reviewResponded 20 March 2017

Dear malik s,

Thank you for staying with us and taking your time to review us.

We are pleased to know that you have enjoyed staying in the room, using facilities, the infinity pool and gymnasium on the sky deck and the view of Kuala Lumpur from our hotel.

On your comment about breakfast, it is currently not available because the restaurant is still under construction and shall be able to complete in few months’ time. Once the restaurant is ready, breakfast option will be made available for all guests.

While waiting for the restaurant to complete, we do have a coffee and juice bar at the lobby that service simple meals and breakfast set.

We appreciate your feedback to us and look forward to welcoming you again to the hotel in future.

Best wishes
Sunny Tan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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