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“don't buy accor advantage plus card or stay in sofitel manila,philippines”

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
philippines
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“don't buy accor advantage plus card or stay in sofitel manila,philippines”
1 of 5 bubbles Reviewed 14 July 2011

Don't get accor advantage plus membership card in the Philippines they tell you promises that they can't keep. After selling you the card, they leave you already. Bad experience. 1st my mom bought 5-6 cards as a gift for us so we all planned to stay for her birthday the sales person kotchi said she will handle it then in the end she said no availability. 2nd I asked if we can view the rooms, she said no room available. So I went to the reception area and front desk accompanied me to a room I can view. 3rd, I booked my moms free night on june10 and to avail free night on July 9. Then few days before July 9 kotchi called her to say she can't avail free night coz her card expired june30. But before getting the card, my mom asked her if she can extend expiry [coz that's what we liked about shangri-la's membership card you can extend expiration] then she said only thing she can do is renew membership then avail free night of the new membership. How can you renew membership when you experience terrible service from them???Then I just used my free night when we entered room, there were 2 beds and the other bed was used, the bathroom wasn't cleaned yet,there were used slippers in the bathroom and the glass doors were moist. This is the last time we will ever stay at sofitel,manila. And the last thing, there is no parking validation! You have to pay for parking even though you are a guest... Lousy, terrible.... They should have training with shangri-la hotel's very good service team.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
75 Thank babygemini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 15 July 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us.

We regret that you encountered some difficulty during your stay with us, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.

Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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5 of 5 bubbles Reviewed 13 July 2011

love the place, very kid friendly, i most especially enjoyed the club millisime ( just hope that they serve other food variety than cookies andcakes). The staffs are vety friendly the plae isso relaxing. Spirals the epitome of a perfet breakfadt experience.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 14 July 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 July 2011

I took my wife to the hotel for our first anniversary and we stayed in a junior suite on the 8th floor.

The room was about A$400 a night which is pricey but the size of the room, 2 balconies and the daily sunsets were worth the money.

Our check in was handled smoothly by the staff in level 10 Club facility. For the remainder of our stay we were able to get their help with any aspect of our stay.

We had 10 friends for drinks in our room and dinner at the Spiral buffet which was a huge success.

On the first night we returned to our room and found a beautiful little cake wishing us a happy anniversary.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Itwhizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 14 July 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Romantic Hotel in Manila
#3 Business Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price range (per night): RM568 - RM1,158
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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