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Reviews (5,366)
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2,803
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All reviewsspiral restaurantle barclub millesimeluxury roomsunset barsports barpool areaclub roomthe executive loungefree shuttledinner buffetfive star hotelbay viewlate checkchecking inaccormagnifique
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Reviewed 3 October 2016

I knew from the very start that my wife made the right choice when she told me that Sofitel Manila was the venue where we will celebrate the 18th birthday of our beautiful daughter. The executive suite that we stayed in was perfect for the three of us; it was spacious, clean and had an amazing view to the sunset of Manila Bay. I still remember how amazed my daughter was when she opened the door and saw rose petals littered table, sofa and floor that lead to the bedroom full of party balloons, a birthday cake, gifts, 18 red roses bouquet and another type of bouquet. Indeed, I was impressed with the level of effort that my wife made in coordination with Allan of Sofitel.

Also the initiative of Club Millesime staffs at the cocktail that night was equally splendid as they presented her a birthday cake and serenaded with a birthday song. The next morning, we indulged ourselves with sumptuous exquisite buffet at Spiral restaurant in which we found the food superb.

Overall, our experience can be described in one word as “awesome”! But what Sofitel Manila is really distinct about is its employees who are warmly hospitable, with friendly smiles and have the initiative to “think outside the box”. Kudos to all including the flower shop, pool attendants, bellboy, waiters and Club Millesime staff i.e. Allan, Iyrah, Kimberly, Lois, Inah and company. Hat’s off to all of you for making our lovely daughter’s 18th birthday so memorable. Thank you very much!

From,
Melston & Family

Room Tip: Room 248 has the best view to the famous sunset in Manila Bay and is overlooking to the pool side
Stayed: September 2016, travelled with family
Review collected in partnership with this hotel
Thank melstont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 5 October 2016

Dear melstont,

Bonjour Mabuhay! Thank you for taking the time to share your review to us and the TripAdvisor Community.

It is delightful to hear that you were able to enjoy the executive room givent to you during your recent stay with us. We will make sure that your next visit will be a more memorable one.

We are grateful to learn that you are delighted with our little effort of our Ambassadors particularly Allan, Iyrah, Kimberly, Lois, and Inah, in making your daughter feel special on her special day. Indeed, Sofitel ambassadors are enthusiastic in making guest experience more wonderful.

Hoping to have the pleasure to welcome you back again here at Sofitel Philippine Plaza Manila.

Best Regards,


Michelle Serania
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016 via mobile

From the moment I stepped in the door I liked this place.
The people are very nice here and the hotel is very nice.
There was a bit of a mix up with the room I booked but that was quickly fixed by the man at the front desk who served me.
The rooms are a nice size,but I must say for anyone whos thinking about staying here that you need to stay on the bay view side of the hotel,the city side is a sight for sore eyes due to all the construction work going on and all the traffic.

Stayed: October 2016, travelled as a couple
Thank kennyboy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 5 October 2016

Dear kennyboy84,

Bonjour Mabuhay!

It is such a delight to know of your excellent experience at our hotel.

Receiving positive feedback from our guests, encourage us to strive even better to achieve perfection. Thus, we thank you very much for taking the time to share this with us and with the TripAdvisor community. Rest assured that your compliments are highly appreciated by the ambassadors and will motivate them to continue on providing quality service to all of our guests.

We thank you for your patronage and we look forward to having the pleasure of welcoming you back.

Kind regards,


Michelle Serania
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016

The Sofitel Hotel has a good location, great amenities and a beautiful pool. We have a great view and comfortable room. Food is delicious, but very expensive, so we have been walking to other restaurants outside the hotel. We were pleased that Chambers Marcelo, the food and beverage promoter, visited our table during one breakfast and was able to give us some promotional prices for breakfast and one of the dinners. We are looking forward to enjoying the buffets and to the rest of our stay.

Stayed: October 2016
Thank Starla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 5 October 2016

Dear Starla B,

Bonjour Mabuhay!

Thank you for choosing Sofitel Philippine Plaza as your accommodation choice during your recent stay.

One of the best features of the hotel is its location, showcasing the breathtaking views of the spectacular Manila Bay sunset. It is nice to know that you were able to enjoy this along with the lagoon-shaped swimming pool with two giant slides and cascading waterfalls that make it a fascinating centerpiece and other facilities and services of the hotel.

We really appreciate your recommendations and commendations. Your kind words to our Ambassadors, particularly Chambers Marcelo are greatly appreciated. We are truly proud to have him in our team.

Looking forward to having the pleasure of welcoming you back.

Kind Regards,


Michelle Serania
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016 via mobile

We stayed Sofitel for 2 nights with 2 double beds. It was good enough to sleep together with my daughter. Swimming pool, Spa massage, and breakfast were excellent, too.

Also, Special thanks to Chambers Marcelo who is Food n Beverage sales n Reservation Center gave us a special coupon for dinner buffet at Spiral. We believe we have a wonderful dinner with my friends.

Strongly recommend SOFITEL !!

Stayed: October 2016, travelled with family
Thank MIYOUNG K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 5 October 2016

Dear MIYOUNG K,

Bonjour Mabuhay!

We are humbled that you have taken the time to send us your comments about your recent visit here at Sofitel Philippine Plaza Manila.

It is pleasure that you are delighted with your stay and you had experience luxurious dining in our very own Spiral which is recognized for its vast choices of exquisite gourmet dishes on our 21 dining atelier.

Thank you for mentioning our relaxing rooms with a very comfortable bed and the LeSpa massage that brought you satisfaction. Along the lobby level is our Snaps Sports Bar and Le Bar, while we have our famous Sunset Bar in our poolside where you can enjoy the fantastic Barbecue buffet and cocktail while relaxing on the poolside and enjoying the picturesque Manila Bay sunset.

On behalf of Sofitel Philippine Plaza Manila, we are glad to serve and we are looking forward to have you back again.

Sincerely,


Michelle Serania
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016 via mobile

Stayed at Sofitel Manila with my Mom and Aunt for a night. It was a post bday celebration and our experience was awesome! Outstanding service from JB of housekeeping, Mr. Mark Esmeralda of Spiral, Mr. Rollie our room service attendant, Mr. Dey Angeles the room service supervisor and the guy that they're with. Hats off to you guys! Also the people from the Le Club Accor desk. Thank you very much, Sofitel! Your outstanding service is your edge!

Stayed: October 2016, travelled with family
Thank Catherine Mae G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 5 October 2016

Dear Catherine Mae G,

Bonjour Mabuhay!

We are delighted to read such positive comments regarding Sofitel Philippine Plaza Manila.

It brings us joy to know that you had a Magnifique Experience and the outstanding service of our Ambasssadors particularly JB of Housekeeping, Mark of Spiral, Rollie and Dey of Room Service, and the people of LeCLub Accor desk.

Our location is one of the top features of our hotel. Standing next to the sparkling Manila bay with a resort type setting and elegant ambiance, Sofitel is indeed a gem in the city perfect for family getaways.

Your warm words for our ambassadors are highly appreciated, this would motivate us to continue striving for excellence. We look forward to serve you again and be part of your next Magnifique Journey.

Best regards,


Michelle Serania
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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