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“Great hotel but service needs improvement”

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Marina Vista Bodrum
Ranked #13 of 100 Hotels in Bodrum City
Certificate of Excellence
Reviewed 11 June 2017

We stay at this hotel a couple of times a year when we visit Turkey, due to its great location & beautiful pool area. Sadly over time service has not improved, and this may be a reason why the hotel is never full. This year we've had long waits (20 minutes or more) for drinks when the bar area wasn't busy, over an hour wait for housekeeping to bring an iron to the room (and only after two additional phone calls) and even on arrival had to wait ten minutes before security could be located to open the gate to the car park. Staff seem to take a relaxed view of attending to customers which is a shame as decor, rooms, pool & restaurant are beautiful.

Room Tip: Most rooms overlook the pool but some are larger than others, so ask first.
See more room tips
  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Amy088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilgen K, Ön Büro Müdürü at Marina Vista Bodrum, responded to this reviewResponded 13 June 2017

Dear Amy088

Thanks for your review, it is really important for us to improve our service. We have taken neccesary action which we need about your notices.

once again thank you for you kind notices.

Hope to see you back.

Team Marina Vista

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19 - 23 of 418 reviews

Reviewed 29 May 2017

Me and wife stayed here for 4 days and we had mixed feeling about the hotel. The most if the staff don't speak English so it difficult to communicate. Room service was also average as we asked for water a couple of times and the response was very poor

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Usman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilgen K, Ön Büro Müdürü at Marina Vista Bodrum, responded to this reviewResponded 13 June 2017

Dear Usman S

We try to contact you about your same comment which you write on google and after here, we try to call you several times and send you an e-mail but unfortunately we couldn't contact with you. Could you please give us more details about your review, it is important for us to improve our services.

Kind regards,

Team Marina Vista

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Reviewed 27 May 2017 via mobile

Rooms with interior hallways surrounded around a courtyard pool & hot tub. Gorgeous bougainvillea everywhere. Air conditioner worked very well! Remodeled bathroom with nice marble shower only. Nice giveaway amenities as well. Rooms come with either patio or balcony.

Hotel located across the street from marina and Yacht Club and small Carefours grocery store.

The Big Chef Restaurant attached to the hotel is quite tasty with a varied menu. Their fruit juices were excellent! Prices reasonable and credit cards accepted. Quesadilla surprisingly authentic and good. Room service was also good and reasonable and chargeable to the room.

From Bodrum Airport one way taxi fare was $38 US flat rate for one person.

Stayed: May 2017, travelled solo
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilgen K, Ön Büro Müdürü at Marina Vista Bodrum, responded to this reviewResponded 15 July 2017

Dear Amanda M

many thanks for your time and kind review.

Hope to see you soon

Best regards,

Team Marina Vista

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Reviewed 16 May 2017

I was very pleased with my choice - a very cosy and charming hotel in a great location of Bodrum. Big Chefs Restourant is my favourite in entire town and I was never disssappointed during my stay. My special Thank You to the Manager of Marina Vista Hotel Mr Mesut who was extrimely kind and attentive to my needs, setting the best example of the great customer service to his team. Many thanks and best wishes, Marina Vista!

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Larisa1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilgen K, Ön Büro Müdürü at Marina Vista Bodrum, responded to this reviewResponded 15 July 2017

Dear Larisa1968,

Thaks for your time to review Marina Vista.

Hope to see you soon

Kind regards,

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Reviewed 18 April 2017

At the entrance of this hotel you are not allowed to stop a taxi or any other motor vehicle and unload your baggage. This hotel does not provide any facility for parking your car anywhere on its premises. The corridors and rooms of this hotel are small, cramped, narrow, small, stale and dated. Housekeeping service is poor and inefficient. For the price there are better value accommodations available in Bodrum. The pool smells strongly of chlorine and other chemicals and the smell sticks to your skin for a few days. Stay away from this hotel.

  • Stayed: May 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank dishahara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilgen K, Ön Büro Müdürü at Marina Vista Bodrum, responded to this reviewResponded 19 April 2017

Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
Can you share more specific information with us about your accommodation details? We can not find accommodation that complements your Tripadvisor profile.
Contact: info@marinavistabodrum.com
Bilgenk@marinavistabodrum.com
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Vista Bodrum

Address: Neyzen Tevfik Cad No 168, Bodrum City 48400, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Bodrum City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Bodrum City
#11 Luxury Hotel in Bodrum City
#11 Family Hotel in Bodrum City
#21 Romantic Hotel in Bodrum City
Price Range: RM 308 - RM 768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marina Vista Bodrum 4*
Number of rooms: 92
Official Description (provided by the hotel):
Overlooking the Bodrum Marina, this hotel features rooms with French balconies that overlook a secluded garden with swimming pool. It also offers rooftop al fresco dining with marina views.The air-conditioned rooms at the Marina Vista have modern décor and wooden floors. They are equipped with wall-mounted LCD TVs with satellite channels and private bathrooms with a bath.The Marina Hotel’s swimming pool is surrounded by shady sun loungers and chairs. Guests can also enjoy the relaxation of the spa complete with body treatments, sauna and hammam. A gym is also available.Marina Vista's restaurant offers a wide choice of à la carte meals, either inside or on the panoramic terrace. Breakfast buffets are also served there. The pool-side bar serves light snacks and refreshing drinks throughout the day.The Hotel Marina Vista is under 20 minutes’ walk from the Bodrum Windmills and Bodrum Castle is a one-kilometre walk around Bodrum Bay. Free parking is available on site. ... more   less 
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Also Known As:
Marina Vista Bodrum Hotel Bodrum
Majesty Marina Vista Bodrum
Hotel Marina Vista Bodrum

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