I would not recommend this place for the atmosphere. Located in the basement of one of Ashland's downtown buildings, these place is not warm nor inviting.
But if what you are looking for is a quick lunch of Thai style food, at a fairly reasonable price for Ashland, this is a good place to go.
I will frequently meet colleagues here to talk about the real estate market over a dish of spicy Pad Thai. Quality seems good. The service is generally pretty good, and the people working there are very nice. I think it is probably the owner that greets you at most times, but I am not positive about that.
Not fancy...but it does the trick.