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Reviews (457)
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All reviewsmovie theaterfront deskvery nice hotelstaff was friendlyexcellent locationplace to stayconvenient locationthree nightsin townbusiness stayexcellent staydefinitely stay here againwhiskey roadparking lotfree breakfastsouth carolinamall
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Reviewed 6 May 2018

Tucked a bit back from the main road, this property is nice and quiet. Close to restaurants, shopping, and there is a movie theater next door. Typical HGI, with large sitting areas up front. Complimentary internet.

  • Stayed: May 2018, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank rayr0bert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

This hotel is central to the Aiken polo fields. We were happy with the staff, service and amenities. The rooms were clean and current. Great location for a decent price. In summer, we will plan to use the pool, as well!

  • Stayed: April 2018, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank tfoster2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018

Bedding was horrible. The pillows were flat and the inside of the duvet got all bunched up at the bottom. Mattress had hills and valleys and was very uncomfortable. What a shame. We were expecting so much more.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPC03, General Manager at Hilton Garden Inn Aiken, responded to this reviewResponded 26 April 2018

Dear Nancy McBrayer:

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests.

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We are replacing this pillows immediately, and have a rather large order on its way. I am genuinely sorry your did not have a restful stay.

Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

K. Campbell
GENERAL MANAGER



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

First - lots of complaints about the beds on this site....the mattresses are ADJUSTABLE!!! Look for the knob on the side of the bed. Best news - on queen beds, you can adjust each side individually!!!!! Terrific, welcoming, attentive, plain nice staff, good breakfast buffet, infused water in the lobby (heaven!). Bad news - free internet is lousy, keeps cutting out. Also, there is not much to do right around the hotel. Aiken Mall is dying. But Aiken itself is a lovely place, full of Southern charm and history.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank VFT638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2018 via mobile

We loved our stay at this HGI - room was fresh and quiet, looked out onto lovely green woods. Staff were so nice and helpful. Room had a small microwave and good fridge but no freezer. Coffee better than Hampton Inn coffee (admittedly not a high bar) Beds were great. We didn’t try the restaurant or bar. We’ll definitely stay there again.

Stayed: April 2018, travelled as a couple
Thank lhq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui R, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this reviewResponded 24 April 2018

Thanks for staying with us. We appreciate your great feedback and look forward to welcoming you back soon. Until next time, we wish you safe travels and happy days.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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