I am a Hilton Honors member and I stayed here for 4 nights for a business trip.
My room had a musty smell to it as if somebody had smoked in it recently and tried to cover it with air freshener. There was also a constant mechanical hum coming from somewhere in the hallway. It was annoying if the room was quiet. The mattress in the room was extremely comfortable and the room was spacious. The wi-fi was pretty slow, which I find to be standard for most hotels at this price point. My last morning there, I had breakfast in the lobby downstairs. The breakfast was mediocre and you're probably better off going offsite for breakfast if wasn't part of your room rate. The hotel is very conveniently located to many of the tech companies in the area.
I had a very strange experience with the cleaning the staff on the last full day I was at the hotel. The first two days of cleaning service were fine: the room was cleaned well and I had no complaints. When I returned to the hotel on my last night there, the cleaning staff had completely rearranged all my belongings in the bathroom and on the cabinet with the refrigerator and coffee maker. When the cleaning staff rearranged my belongings in the bathroom, they threw out a vial of expensive prescription eye drops when they rearranged everything. When I reported what had happened to the front desk staff, I was met with a very apathetic "Oh. That's odd." No apology. I strongly suggested that they speak to the cleaning staff about not rearranging their guests' belongings and to not presume on what can and cannot be thrown away. The front desk staff simply said "Oh," again. A simple apology would have gone a long way in this instance.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more less
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- Also Known As:
- Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
- Hilton Austin
- Austin Hilton