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Reviews (738)
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All reviewsresearch blvdindoor poolbusiness tripthe staff was friendly and helpfuldefinitely stay here againclean roomsexcellent hotelhot tubfront desk staffconvenient locationeasy accessnice staybed was comfortablelobbyrickyhgiarboretum
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84 - 89 of 738 reviews
Reviewed 21 August 2017

This hotel was clean, quiet and friendly. Every time I entered I was greeted by the front desk host. And they were all very friendly. I would definitely go back! If you go, River at the front desk is very helpful and kind.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank C6357JDmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 19 October 2017

Hello,
Thank you for sharing with us your experience. We try our best to maintain our hotel as much as we can. I am so happy to keep seeing wonderful comments about our Front Desk Agent River. Thank you for your comments and Ill be happy to show him that he is doing a great job. This sure calls for an Incentive for him. Thank you again and we look forward to seeing you again.

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Reviewed 19 August 2017 via mobile

We had such a wonderful stay at this property. The staff are all very helpful, friendly and courteous. Especially, one of the desk clerks named River. We are Hilton Members and have traveled extensively throughout the USA and we have not visited any hotel that checks all the boxes like this one does.

Stayed: August 2017, travelled with family
Thank gbuttersnaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 19 October 2017

Thank you for taking the time to share your wonderful comments about our staff. River is actually one of our new employees that caught my AGM's eye. She saw great potential in him and decided to bring him on board and I am happy to hear from our guests that he is doing a great job. Ill be sure to pass on your comments to him. Hope you think of us again in the future if you decide to return to Austin.

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Reviewed 10 August 2017

Nice hotel, good service, rooms and bed comfortable. Would stay there again. Had a little issue with AC. In need of repair but finally got to work. Lemon water and snacks available each day. Friendly front desk and pretty facility.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Truckred1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 11 August 2017

Thank you for the super nice review. We are so glad to hear that you enjoyed your stay with us. We hope to see you again next time you are in Austin.

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Reviewed 9 August 2017

Great location, great place! We were greated as old friends. The staff was extremely knowledgeable and helpful. We felt very welcomed. On the top of this - rooms were spotless , design is very appealing . Location is fantastic: walking distance to the excellent restaurants .

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank travel123462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 10 August 2017

Any person that walks through those doors we consider friends. Because of our guests we love and enjoy what we do. Sometimes just because you are away from home, it doesn't mean that the hotel you stay at, can't feel like home. Which is what we try to do for all of our guests. We appreciate your comments and hop0e to see you again in the future. Take care.

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Reviewed 5 August 2017

Staff is incredibly friendly and helpful. The hotel has a neat appearance and the rooms are always fresh, cool, and clean. I always enjoy staying here. The breakfast is good but they charge ten bucks.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank danielmC4758YC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 10 August 2017

Well thank you for always coming back to us. The reason we are here and love doing our job is because of our guests. Hearing great comments from our guests always motivates us to do better. Thank you for your feedback, my team will be happy to hear that a guest that comes often to our hotel enjoys staying here every time. Please the next time you come in let us know if there is anything else we can do for you. Thank you and see you soon.

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