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Reviews (546)
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All reviewsdouble treefront deskholiday innmile radiuseasy accessbed was very comfortableroom servicebusiness tripshuttle servicewould stay againbusiness centerlocation is greatfitness centergreat roomvery nice hotellobbyarboretum
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Reviewed 30 October 2017

This Hilton Brand hotel is conveniently located in a quiet neighborhood accessible to all things Austin and UT. The staff is very friendly and eager to help. Rooms are newly updated with nice decor and very comfortable. We will readily return when we visit our son at UT.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 2 November 2017

Dear Paul B,
We are thrilled that you were very satisfied with your stay and had a wonderful experience with our friendly staff. Thank you so much for choosing our hotel and for taking the time to share your guest experience. We look forward to welcoming you back the next time you visit your son at UT!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

The rooms were nice, the staff was great and good location as well. It was a hectic, crazy weekend where every hotel in town was booked for the races, TX/OSU game, Soccer tournaments and probably many other events around town.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank O2936URnicolel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear O2936URnicolel,
We are absolutely thrilled that you had a great stay with us. Thank you so much for taking the time to share your feedback. We greatly appreciate the 5-star review and look forward to welcoming you back again, hopefully in the near future!

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Reviewed 23 October 2017

We are Hilton Honors members and typically stay at the Hampton Inn. This hotel was closer and the price was comparable so we stayed at the Doubletree. Wow! Everything was well done—from the room being clean and comfy to the breakfast being hot, fresh and tasty. The staff had just the right blend of friendliness and professionalism. I have not one bad thing to say. It was all really good!

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear Angela S,
Thank you so much for the 5-star review! We are absolutely thrilled that our team provided such a wonderful guest experience for you. Hopefully our service won you over and you will continue to choose our hotel for your future stays in Austin. We look forward to seeing you again, hopefully in the near future!

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Reviewed 19 October 2017

The front desk staff were exceptionally nice and accommodating. The room smelled musty and looked well worn. The bathroom was clean. For the price I expected better room quality. It is very difficult to access off the highway. You have to cut through a residential area.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank phatmatt40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear phatmatt40,
Thank you for taking the time to share valuable feedback on your most recent stay with us. Your comments regarding your room will definitely help us as we work diligently to improve the overall experience for our guests. Thank you for also mentioning our exceptional staff in your review. They will be thrilled to know that they left a wonderful impression on you!

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Reviewed 14 October 2017

It's an OK place to stay for few days. Nothing in walking distance (ZERO). The rooms are way out dated and missing this fresh clean look. The worst part is the restaurant breakfast is gross (one day had the Egg Benedict's) had one bite and nearly threw up .. stale English Muffuin and the suace was I have no idea what it was .. it's looked all yellow and disgusting which instead of just little. The chef (need to get a lesson in cooking) was all over the plate. The front desk staff is great and that's why I gave three stars . one big point the doors slam very easy, so that's all you hear all night from other guests.

Room Tip: No good tip.. I am sure all the floors and rooms are the same
  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank map1294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 7 December 2017

map1294, Thank you for taking the time to provide feedback on your recent stay with us. I am so sorry to hear that we did not exceed your expectations. I will make sure to follow up with our management team and hope that you will give us another chance to make a great second impression!

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