We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hidden Gem in Austin”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
DoubleTree by Hilton Hotel Austin Northwest Arboretum
Ranked #49 of 205 Hotels in Austin
Certificate of Excellence
Reviewed 30 October 2017

My wife and I are season-ticket holders for the Longhorn games and come down from Dallas for each game. We like staying up by the Arboretum as it offers an easy route back to I35 using the new Mopac toll road and the closeness to the Domain restaurants. We used to frequent the Embassy Suites across the street, but have moved over to the Doubletree the last 3 years because of the lower nightly prices, bar availability, less kids running around and a better breakfast buffet. Parking is okay. Some of the upper spots are way too tight and the lower level parking apparently had some issues with crime in the past, but we've never been affected. At least it's free.
Front desk are always very helpful and nice. I'm Hilton Diamond and we're always treated great. As a Diamond, the front desk will often give everyone in our room the full breakfast buffet coupons which we love. Much better buffet than what we used to get at the Embassy Suites including omelets to order and table service. The bar is friendly but because many of the rooms overlook the bar, we usually choose a room looking outside the hotel. Rooms are fine, pretty typical for a Doubletree. That being said, this hotel does fail two of my primary grades for a hotel, bad drainage in the sinks/bath-tubs and very loud air-conditioning that everyone who travels with me to the hotel seems to mention. It often wakes me up. I don't know how they could fix the individual air conditioning units in each of the rooms, but I sure wish they would fix the very slow draining I usually receive.

Room Tip: Pick a room with an outside view to avoid loud bar patrons. First floor rooms are right off the par...
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 539geraldk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 7 December 2017

539geraldk, we are so happy to hear that you found us to be a "hidden gem" in Austin! Thank you so much for staying with us and we look forward to your return!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (502)
Traveller rating
Traveller type
Time of year
Language

37 - 41 of 502 reviews

Reviewed 30 October 2017

This Hilton Brand hotel is conveniently located in a quiet neighborhood accessible to all things Austin and UT. The staff is very friendly and eager to help. Rooms are newly updated with nice decor and very comfortable. We will readily return when we visit our son at UT.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 2 November 2017

Dear Paul B,
We are thrilled that you were very satisfied with your stay and had a wonderful experience with our friendly staff. Thank you so much for choosing our hotel and for taking the time to share your guest experience. We look forward to welcoming you back the next time you visit your son at UT!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

The rooms were nice, the staff was great and good location as well. It was a hectic, crazy weekend where every hotel in town was booked for the races, TX/OSU game, Soccer tournaments and probably many other events around town.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank O2936URnicolel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear O2936URnicolel,
We are absolutely thrilled that you had a great stay with us. Thank you so much for taking the time to share your feedback. We greatly appreciate the 5-star review and look forward to welcoming you back again, hopefully in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

We are Hilton Honors members and typically stay at the Hampton Inn. This hotel was closer and the price was comparable so we stayed at the Doubletree. Wow! Everything was well done—from the room being clean and comfy to the breakfast being hot, fresh and tasty. The staff had just the right blend of friendliness and professionalism. I have not one bad thing to say. It was all really good!

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear Angela S,
Thank you so much for the 5-star review! We are absolutely thrilled that our team provided such a wonderful guest experience for you. Hopefully our service won you over and you will continue to choose our hotel for your future stays in Austin. We look forward to seeing you again, hopefully in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

The front desk staff were exceptionally nice and accommodating. The room smelled musty and looked well worn. The bathroom was clean. For the price I expected better room quality. It is very difficult to access off the highway. You have to cut through a residential area.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank phatmatt40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this reviewResponded 27 October 2017

Dear phatmatt40,
Thank you for taking the time to share valuable feedback on your most recent stay with us. Your comments regarding your room will definitely help us as we work diligently to improve the overall experience for our guests. Thank you for also mentioning our exceptional staff in your review. They will be thrilled to know that they left a wonderful impression on you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Austin hotels
Northwest Austin
Hilton Garden Inn Austin Northwest / Arboretum
Northwest Austin
Hampton Inn Austin - Arboretum Northwest
Show Prices
Show Prices
Show Prices
Northwest Austin
Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Northwest Austin
HYATT house Austin / Arboretum
Northwest Austin
Embassy Suites by Hilton Austin Arboretum
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Austin Northwest Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Dr, Austin, TX 78759-7440 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Business Hotel in Austin
Price Range: RM 466 - RM 892 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Official Description (provided by the hotel):
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda and HotelQuickly so you can book your DoubleTree by Hilton Hotel Austin Northwest Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing