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“Great location, good room, bad customer service ”

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Hampton Inn Alexandria - Old Town/King Street Metro
Ranked #10 of 54 Hotels in Alexandria
Certificate of Excellence
Reviewed 7 September 2017 via mobile

We stayed in a king suite for a family wedding. The location is wonderful, the rooms were nice and the bed was very comfortable. The over all stay was ok but there were some things I was not satisfied with and almost all had to do with the staff.
I will start with the few things not concerning service. We got a suite because we had our kids with us who are 3 1/2 years and 11 months old. The suite sitting area where the fridge is didn't have a sink which made cleaning bottles somewhat difficult if someone was in the bathroom or asleep in the bedroom. Though they had black out type blinds to pull closed, the light was still able to come through easily even when pulled in the morning. We like it very dark when we sleep. I unpack my bags somewhat in hotels to make it easier and there were no drawers and only minimal areas to store folded clothes. The closet areas are behind the mirrors in case you are looking for them. Just pull very hard. After a 5 hour trip with two kids, I was ready for a glass of wine. There is no bar or in room bar nor do they have a mini store downstairs for snacks or drinks though they said they are getting one soon. So that was a bummer. There is a Whole Foods in walking distance though so get a bottle of wine or beer for your room.
As for the service or lack there of... check in was easy and the lady was pleasant but that was about the only time it was pleasant. After our first night we spent the day at the zoo, we returned to a room that had a bed made and 3 clean towels and that was about all the cleaning they did. Trash was left, a few dirty towels scattered about and nothing picked up that clearly needed to be. The next day we were in the room most of the day as it was pouring rain but left for a few hours to get lunch and hopefully get the room cleaned. Keep in mind this was 12:30 pm and no one had knocked or come to our door and we didn't have a "do not bother sign on our door." While walking out, I told the front desk that we were going to be gone for a few hours and would like the room cleaned for when we return. He replied "they will get to it when they can" rudely. I said ok and as I was trying to tell him our room number, he picked up a call and turned away from me. We returned hours later to a dirty room. I called downstairs again requesting the room cleaned. After no one came for over an hour, I went and found housekeeping myself who were not happy to see me. They made the bed somewhat and left us one towel. I then called the front desk again and asked for more towels. The same guy from earlier said "you can either come down here and get them or go find housekeeping." So rude!
I would stay here again only for the location and comfortable bed...

Stayed: September 2017, travelled with family
Thank Benton824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 September 2017

The staff was very helpful, polite, and courteous. The room was clean and comfortable. The tile floors in the entryway and in the bath were warm to the touch; a very nice feature. It may seem like a small amenity, but it was more than I expected and I bragged about it to my friends who were staying at a more expensive hotel. There is a trolley that you can catch right outside the hotel front door that will take you up and down King St to the waterfront, and it's free. However, you may still want to walk because there are some great shops and restaurants along the way. The whole experience made me wish that I was staying longer. I would definitely recommend this hotel to anyone staying in the Alexandria area.

  • Stayed: August 2017, travelled solo
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Review collected in partnership with Hampton
1  Thank allenp550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

I splurged and booked a suite for this trip, which was a total waste. Two of this hotel's suites are located on the first floor between the hotel gym and truck loading dock, which is off an alley way. Between the gym, passing car headlights, and delivery trucks getting good sleep was difficult.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Hampton
Thank thomasbI1269TU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Excellent accommodations and superb customer service. Room was clean and the WiFi worked well. If you plan to use the hotel parking, bring a small car. SUVs and large sedans will find the parking spaces pretty small and of limited quantity. The elevators are slow, but they do work, so be patient. The hotel's location is perfect with the free trolley stopping right in front. Highly recommend staying at this establishment.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Hampton
1  Thank stevenmQ8746IK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017

newly updated property. great service and BEST location in Old Town and access to Washington DC. Free trolley service in Old Town and 2 walks to the Metro to DC. Fabulous foodie options in Old Town for whatever cuisine you are looking for.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank cherylk372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Alexandria - Old Town/King Street Metro

Address: 1616 King St, Alexandria, VA 22314-2719
Phone Number:
Region: United States > Virginia > Alexandria > Old Town
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Alexandria
#14 Romantic Hotel in Alexandria
#21 Business Hotel in Alexandria
Price Range: RM453 - RM1,127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Alexandria - Old Town/King Street Metro 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Rich traditional decor, seasonal outdoor pool on 2nd floor courtyard setting, brick/block - Historic Old Town. ... more   less 
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Also Known As:
Hampton Inn Alexandria - Old Town/King Street Metro Hotel Alexandria
Alexandria Hampton Inn

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