We stayed in a king suite for a family wedding. The location is wonderful, the rooms were nice and the bed was very comfortable. The over all stay was ok but there were some things I was not satisfied with and almost all had to do with the staff.
I will start with the few things not concerning service. We got a suite because we had our kids with us who are 3 1/2 years and 11 months old. The suite sitting area where the fridge is didn't have a sink which made cleaning bottles somewhat difficult if someone was in the bathroom or asleep in the bedroom. Though they had black out type blinds to pull closed, the light was still able to come through easily even when pulled in the morning. We like it very dark when we sleep. I unpack my bags somewhat in hotels to make it easier and there were no drawers and only minimal areas to store folded clothes. The closet areas are behind the mirrors in case you are looking for them. Just pull very hard. After a 5 hour trip with two kids, I was ready for a glass of wine. There is no bar or in room bar nor do they have a mini store downstairs for snacks or drinks though they said they are getting one soon. So that was a bummer. There is a Whole Foods in walking distance though so get a bottle of wine or beer for your room.
As for the service or lack there of... check in was easy and the lady was pleasant but that was about the only time it was pleasant. After our first night we spent the day at the zoo, we returned to a room that had a bed made and 3 clean towels and that was about all the cleaning they did. Trash was left, a few dirty towels scattered about and nothing picked up that clearly needed to be. The next day we were in the room most of the day as it was pouring rain but left for a few hours to get lunch and hopefully get the room cleaned. Keep in mind this was 12:30 pm and no one had knocked or come to our door and we didn't have a "do not bother sign on our door." While walking out, I told the front desk that we were going to be gone for a few hours and would like the room cleaned for when we return. He replied "they will get to it when they can" rudely. I said ok and as I was trying to tell him our room number, he picked up a call and turned away from me. We returned hours later to a dirty room. I called downstairs again requesting the room cleaned. After no one came for over an hour, I went and found housekeeping myself who were not happy to see me. They made the bed somewhat and left us one towel. I then called the front desk again and asked for more towels. The same guy from earlier said "you can either come down here and get them or go find housekeeping." So rude!
I would stay here again only for the location and comfortable bed...
- Official Description (provided by the hotel):
- Rich traditional decor, seasonal outdoor pool on 2nd floor courtyard setting, brick/block - Historic Old Town. ... more less
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- Also Known As:
- Hampton Inn Alexandria - Old Town/King Street Metro Hotel Alexandria
- Alexandria Hampton Inn