We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Plan time for this shuttle”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Hotel Old Town Alexandria
Ranked #26 of 54 Hotels in Alexandria
Reviewed 1 November 2017 via mobile

Their shuttles are frequently delayed or canceled with no apology. They supposedly pick up at 15 and 45 past at DCA, that's late 75% of the time. A promised early shuttle in the morning was not provided. Even on time, the shuttle makes an extra stop at the Holiday inn so the 8 minute trip frequently takes 20 minutes.
Noisy air conditioner units. 20 minute walk to King St.

Stayed: November 2017, travelled on business
Thank tailstrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 3 November 2017

Dear tailstrike,

Thank you for staying at the Crowne Plaza Old Town Alexandria and taking the time to provide us feedback. I am sorry to hear that you had some issues with the shuttle during your visit. Our shuttle operates for both the Crowne Plaza and Holiday Inn and pick up and drop off at both properties. We estimate the time that the shuttle will reach the airport but traffic and dropping off and picking up guest at 3 different locations at the airport may delay this time. We hope to provide even better service on your next visit to the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (735)
Traveller rating
Traveller type
Time of year
Language
  • More languages

13 - 17 of 735 reviews

Reviewed 30 October 2017

The hotel has a great location in old town. It is only a block from the river. We stayed in room 614 and had a view of the river. It is about a 15 minute walk to the restaurants on King street. We will definitely return to the hotel. We got the parking package which saved $5 each day on parking.

Stayed: October 2017, travelled as a couple
Thank lowens002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 1 November 2017

Dear lowens002,

Thank you so much for your kind words about our hotel and especially about our location. At the hotel, we are located just a block away from the Potomac River opposite Washington DC and Maryland. We are happy the you enjoyed both the view and location and it is great to know that would come to see us again. We appreciate you for staying with us at our convenient location and we will see you the next time you are in Alexandria!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2017

We stayed here recently and had a good time. The friendly staff made us feel very welcome and the whole place had a nice atmosphere. The bedroom and bathroom facilities were spotlessly clean and fairly modern, and the hotel was only a short walk from the centre of Alexandria which has a number of good restaurants. The trip by bus into Washington DC is fairly short, but sometimes, at rush hours there can be delays.
We would recommend this hotel to all visitors.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 31 October 2017

Dear Angela S,

We appreciate your compliments and feedback on our hotel. It is our pleasure to serve you. We love knowing we achieved our goal in providing you with an overall experience that was exceptional. We are happy you enjoyed your stay and we are anticipating your return to serve you. We're elated to know you would recommend us and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

The most important thing about booking this room was the "handicapped shower". I called multiple times to make sure that this was in place. My sister is handicapped and its very important. I called the night before and they confirmed that she has a room with two queen beds with a "handicapped shower". On arrival we found that it was a tub (which my sister cannot maneuver). They gave us a new room with a king bed, and a cot. There were three of us in the room.

The first night I slept on the cot. The springs in the cot literally stabbed through the mattress. We asked for a new one...but the same thing happened with the new one. They gave us free breakfast twice which was something.

If you need a cot...don't stay here BUT

It's convenient to everything. Only 15 minute drive to DC. Close to plenty of restaurants and shops on King Street. The staff is helpful and polite. The breakfast is delicious and the service there was really excellent. The rooms are nice as well...but is not set up for visitors with handicaps.



If you

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank maryjbarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 30 October 2017

Dear maryjbarker,

Thanks for the observations and the feedback. We appreciate you taking the time to share your experience. Your comments are vital in helping us to continue to assert improvements where it is necessary. We apologize that we did not appropriately accommodate you and your guest during your stay. We will go through our cots and find a solution to the issue you experienced. We look forward to you returning to allow us to exceed in our ability to serve you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

Old Town Alexandria is a beautiful location to visit. I decided on the Crowne Plaza due to its location to DC and King St. Upon arrival the the front desk staff were welcoming and accommodating and gave very good options for the local area. Only complaint is they said they would contact us at 3pm (on my cell) to let us know our rooms were ready. They never called.


Once getting to my room (1201) I observed carpet stains and a large gap between the carpet, window and AC unit (which hardly worked) also the bathroom was dirty and the ceiling was beyond words. I take shower shoes with me whenever I travel..just in case....well I had to use them at this property. There was also a large crack between the ceiling and window molding. 1 of the dirtiest hotel rooms I’ve ever been in. YIKES!

For the positives: the hotel bar was a great location. Night shift bartenders Tristian (not sure on the spelling) and his coworker (can’t recall his name but he was from Jamaica originally) we’re beyond professional. They just didn’t throw drinks at you and leave. They were very entertaining and provided a few laughs. They always made sure your beverage was full and the food was not that bad. Those 2 bartenders are the reason I’m giving this property 3 stars. I normally don’t eat hotel food but I have to say it wasn’t that bad. The drink prices are as expected for a prime location property.

Other positives are the shuttle service to DCA and to King St. very helpful on the pocketbook and the drivers were always on time.

Overall I’m disappointed with this property. This is my 1st bad experience with a Crowne Plaza property and hope this is not a continuing trend. Hopefully management reaches out for further.

Stayed: October 2017, travelled on business
Thank Indy251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 25 October 2017

Dear Indy251,

Thank you for your valuable feedback. Your experience is important to us. We strive towards the goal that each guest has a great overall experience. We regret we did not obtain that goal in your instance. Sharing your experience is vital in helping to show us where we can work harder to serve, assist and accommodate our guest better. We are really happy to have team members like Tristian and Deajion who made your experience special. We do thank you for comment and hope we may have you as a valued customer in the future and exceed in service to better serve you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Alexandria hotels
Old Town
Hotel Indigo Old Town Alexandria
Show Prices
Show Prices
Show Prices
Old Colony Inn Alexandria
#24 of 54 in Alexandria
611 reviews
Hilton Alexandria Old Town
#6 of 54 in Alexandria
1,551 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Old Town Alexandria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 N Fairfax St, Alexandria, VA 22314-1501 (Formerly Radisson Old Town Alexandria)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 54 Hotels in Alexandria
Price Range: RM 374 - RM 970 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Agoda, Hotels.com and HotelQuickly so you can book your Crowne Plaza Hotel Old Town Alexandria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing