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Crowne Plaza Hotel Old Town Alexandria
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Reviews (744)
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All reviewspotomac riverking streetold towngastro pubextra perksflight pathreagan airportfree shuttlebraddock roadfront desk staffseveral blocksshuttle serviceblock walkhotel shuttlehotel restaurantparking feerestaurants and shops
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2 - 7 of 744 reviews
Reviewed 2 weeks ago

PRICES ARE LIES CHARGER FOR PaRKING TRY TO COLLECT WHOLE WEEK UP FRONT INSTEAD ON CHECK OUT. unfriendly staff did not care about reservations made through book .com i guarantee you will be hate jt dont

Room Tip: dont go here ever
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 2 weeks ago

Dear Barbara F,

Thank you for your candid review. We apologize that your recent stay did not meet expectations. Your comments are taken seriously. All charges are made during check-in which includes parking and incidentals. During check-out we will release any funds not used during your stay. I apologize if this caused any issues for you. I would also like to apologize on behalf of our staff; we continue to train them to ensure all our guest are provided an overall great experience. We will continue to make improvement to provide even better service on your next visit to the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

It started at 4:45a with trash trucks outside my window beeping as they backed up. Then at 5:45 planes were taking off just above the hotel. So I got out of bed to take a shower and the shower would not drain.

Stayed: March 2018
Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 3 weeks ago

Dear Richard Y,

Thank you for your review of your recent stay. It is our goal to provide our guest with a great overall experience. We're sorry that you were not woken up early by some of the noises outside. We hope you informed our front desk representatives so we could fix the drainage issue in your shower. Thank you for sharing your experience you have made our ability to better serve and assist our guest possible. We hope if you are in the area we may still be your hotel of choice.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here for St. Patrick's Day weekend and had a great stay. Quiet, clean, and nice view of the water from my high floor. Service was good, especially Russel the night manager who was very pleasant and helpful.

  • Stayed: March 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 3 weeks ago

Dear Michael P,

Thank you for staying with us during the St. Patrick's Day weekend. I hope you were able to enjoy all the festivities that Old Town Alexandria had to offer during that weekend. We really appreciate the kind you had of our Front Office team member Russell. We are happy to know you had a wonderful stay, and hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We recently experienced a prolonged power outage due to a terrible wind storm. Because I require an electrically powered CPAP machine to enable sleep, I had to relocate from home. When I inquired at the Crown Plaza desk, I got good information about availability and rates, and I was able to immediately enroll in a loyalty program which gave me access to a nicer room...with a great river view. The accommodations were very comfortable. The room service was delicious!

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank broadcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 3 weeks ago

Dear broadcreek,

Thank you for staying with us during the wind storm which took the electricity from many homes around the area. We are very happy to have been the perfect place to accommodate you during the outage. We are happy to welcome you to our loyalty program that comes with many benefits including room upgrades. We are happy to know that you had the opportunity to try our room service menu. We appreciate you sharing your experience and we look forward to having you as our guest again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

Convenient location to Regan International Airport, free shuttle, but make sure you get on right shuttle there are two Crown Plaza hotels. Close to river for nice walk, restaurants and shops a few blocks away. Seems like very safe area. Hotel shuttle to Capital vicinity, but reasonable Uber ride only $15 one way. Clean and comfortable beds. Very very poor service in bar, drinks $10, beer $7 and wine $9. Left after waiting 30 minutes because no one waited on us.

Stayed: March 2018, travelled on business
Thank karrie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 4 weeks ago

Dear karrie h,

Thank you so much for the kind words about our hotel and even more importantly thank you for choosing to stay with us. There are many places to visit nearby from the shops to restaurants; we are glad to know you were able to enjoy these places. We would like to apologize about your experience at our bar. Your comment will be passed along to the manager to avoid a similar situation in the future. We appreciate your feedback and will look forward to having you as our guest again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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