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“Nice Hotel, great staff, problematic parking”

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Courtyard by Marriott Alexandria Pentagon South
Ranked #31 of 54 Hotels in Alexandria
Reviewed 5 weeks ago via mobile

When we arrived at the hotel we checked in & were given a room on the 3rd floor which was full of students on a trip. Our room was across from some of the chaperone rooms at the end of the hallway but the kids ran up & down the hallway constantly, yelling. Just the room noise we could hear from our room the kids were having such a good time. Don't get me wrong, I want kids to enjoy themselves but not at my expense. We called down to the front desk & were told that by "accident" we were placed on the wrong floor. So we had to pack up all our stuff & move to the 8th floor. Thank goodness there was room for us on the 8th! The 8th floor was clean, quiet & the rooms were in much better condition. So, if booking at this hotel or any hotel around near the DC area, be sure to indicate that you want a room away from any school groups. I think the higher your room number the better. The groups didn't seem to be on the floors 8 & above but maybe that's just a guess, ask when you book. The staff at this hotel are extremely friendly & will go out of their way to make you happy if they can. It would be great if this hotel offered a valet so you didn't have to park your own car. Handicap parking is in the parking deck & not convenient. All in all our stay turned out nice. We would consider staying here again.

Stayed: August 2017, travelled as a couple
Thank suzie2u2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHGBGM, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded 4 weeks ago

suzie2u2,

Thank you for taking the time to review our property. I am pleased to hear that our staff took good care of you, despite placing you in a guestroom near the in-house student group. I also do apologize for the location of our parking garage not being convenient, which is our only means of onsite parking. Overall, it sounds as if you had a pleasant experience and we hope to see you again in the near future.

Best regards.

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5 - 9 of 432 reviews

Reviewed 1 August 2017 via mobile

Customer Service is an A+ at the hotel. Everyone was very nice and pleasant. Their shuttle service will take you to nearby areas which make sightseeing and dining very accessible and cost effective.
Rooms were very clean and if there were any issues they were sure to fix right away.
I was impressed to see the General Manager at the front desk on a Saturday.
One downside, for a Courtyard, they charged for breakfast. Wasn't very happy about. Normally Courtyards breakfast is free. But we were up and out so it was no big deal. But for large groups, it may be an issue.

Stayed: July 2017, travelled with family
Thank Mia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHGBGM, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded 4 weeks ago

Mia J,

Thank you for the kind words. We always like to read comments that highlight the hard work of our team here in Alexandria. It was our pleasure hosting you as our guest and we look forward to seeing you again in the future.

Best regards.

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Reviewed 17 July 2017 via mobile

I highly recommend this Courtyard Marriott for your stay-customer service is definitely their main focus.
We ended up here after a bait and switch with a horrible attempt to stay at a nearby Extended Stay. I should have known better but it was 3am or later, flight was delayed, rental counter closed, and we had a 6yr old not feeling well. We were hoping the disaster was over. Not, but they got a rewiew
We arrived to Courtyard after speaking to Chris on the phone. He was so kind and he said "c'mon, I have a room to accomidate you", and he kept his rate quote and did some extra. He really went above and beyond. It was the shortest stay I've ever had but the one of the best. And breakfast was well worth the upsale
Customer service is important to me as well as to Courtyard so whatever the cost it's worth it.

Stayed: July 2017, travelled with family
Thank Vee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHGBGM, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded 23 July 2017

Vee R,

Thank you ever so much for sharing your experience while our guest. It was a pleasure getting to speak with you in person prior to your departure. Chris has been thanked for his efforts in taking care of you and your family during a stressful situation in the middle of the night. We hope to see you again in the near future.

Best regards.

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Reviewed 13 July 2017 via mobile

Needed to be in downtown Washington and I was not willing to pay for downtown hotels. Good service, but it is a basic Courtyard and can do with an upgrade. Good value for money. Complementary Shuttle to the metro.

Stayed: July 2017, travelled on business
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHGBGM, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded 16 July 2017

Mark H,

Thank you for your review. I am pleased to hear that the value and service provided by our team was to your liking. We appreciate your feedback.

Best regards.

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Reviewed 24 May 2017

I've been staying at this hotel practically every week for the past 6 months. The best part by far has been the staff. After a while they start to feel like family. People like Manna at the Bistro take great care of me, as do the people at the front desk. The location is great for my project work and they've done some recent renovations. The only negative is the age of the building (1972 I think) so I have occasional infrastructure maintenance issues around that, but they are infrequent and the staff always fixes them immediately.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Service
Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHGBGM, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded 26 May 2017

Joe P,

Thank you for the kind words. We appreciate you taking the time to share your comments with the Trip Advisor community.

We will see you soon!

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
Price Range: RM409 - RM987 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Alexandria Pentagon South 3*
Number of rooms: 203
Official Description (provided by the hotel):
Courtyard by Marriott Alexandria Pentagon South is a comfortable and convenient hotel in Alexandria, Virginia. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel, our hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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