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All reviews typical courtyard crystal city front desk marriott courtyard metro station shuttle service runs every minutes an early flight free shuttle small fridge other hotels in the area business trip definitely stay here again parking lobby starbucks printer
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Reviewed 27 May 2017

Stayed three nights here May 6-9, 2017. We were in town to do some advocacy on Capitol Hill for a brain tumor nonprofit. We appreciated the shuttles to and from the airport, and the other shuttle that took us to shopping areas and the nearest Metro stop.

Despite being so close to the airport, we never heard any airline traffic. The staff was great - our first night I had accidentally left a bag on the shuttle that contained some water bottles along with my electric toothbrush. I realized this hours later, and was delighted to have these items returned to me quickly.

We were within walking distance of some good eateries, and close to some shopping as well. We only ate breakfast one morning at the hotel, and it was decent.

We will definitely stay here again the next time we're in town.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Operations Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 19 July 2017

Thank you for your review!

We are delighted to hear that you had a success trip to our location and enjoyed our shuttle service to several locations. Also, our staffs strives to provide the highest level of service during all iterations with our guests.

We look forward to hosting you the next time you are in town!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

We stayed 3 nights here with students who were competing in an event in D.C. Clean room and a comfortable bed! The noise outside was typical of an airport hotel. I didn't even notice it the second and third night. Great location with shuttle service to the nearest Metro station and back. Good variety of breakfast meals at reasonable prices.

Stayed: April 2017, travelled on business
Thank Cctrvls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Operations Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 19 July 2017

Hello Cctrvls,

Thank you for your review! We are happy to hear you had a nice stay here at the Courtyard Crystal City. We put our hotel's location in high praise with it's proximity DCA, the Crystal City Metro Station, as well as Washington DC!

We hope to have you back for future stays!

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Reviewed 28 April 2017

not a bad choice for the area - close enough to reagan airport - i had to take $8 Uber because shuttle stopped running and my plane was late. rooms were clean and large. a bit removed from any stores or restaurants - i was able to walk to get take out, but for others it would be kind of far.

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank marieatta_pman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Assistant General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 30 April 2017

Proximity to the airport is one of our biggest assets and we appreciate your business. Our housekeeping associates will be ecstatic to see your compliment about the clean room. In addition to our complimentary airport shuttle, we also have a complimentary shuttle which runs from the hotel to Crystal City Metro Stop and 23rd street where several restaurants are located. We would be happy to have your business in future when you decide to travel Crystal City/Arlington. Thank you for taking time out of your busy schedule to write your review.

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Reviewed 25 April 2017

Nice convenient hotel with extremely friendly staff. The hotel shares a Metro Shuttle and Airport Shuttle service with two other nearby Marriott locations. This is typically the last pick-up/drop-off so I'd recommend walking over/back from the Renaissance.

  • Stayed: November 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank BadBroncoBlues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 23 January 2018

Thank you for choosing our hotel during your stay in Arlington! We appreciate your review. Please come back and see us again.

Sincerely,
Management.

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Reviewed 22 April 2017 via mobile

I don't like writing negative reviews on places cause I know sometimes it's not the places fault but the person. For this instance though I have to say, "it wasn't me". The first concerning thing that happened during my brief stay was how difficult it was to get ahold of anyone at the hotel. I had called several times to figure out where the shuttle was and yet no response. The hotel does have an automated voice system to tell you the times but when he showed up it was not during the times the hotel had mentioned. Forget about calling the front desk from your room cause they won't answer either. Overall I felt customer service was lacking.

Stayed: April 2017, travelled on business
Thank TheFishersCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Assistant General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 25 April 2017

Thank you for taking time to write a review regarding your experience at the Courtyard Crystal City/Reagan National Airport. We have unfortunately failed to meet your expectations and please accept our sincere apology. Your time is valuable and we will pass on your feedback to the appropriate department to ensure that this does not happen again. We appreciate your business and hope to see you again in near future when your travel plans bring you back in Arlington area.

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