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Reviewed 12 October 2017

This hotel was a great location for a recent conference located at the hotel next door. As a Marriott rewards member the price was worth having to walk across the street to attend sessions. No club lounge but restaurant was nice. Close to walking trails, restaurants, and the metro.

Room Tip: Ask for 13 floor - rooms were bigger as this is the executive level.
  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ktquig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Assistant General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 14 October 2017

Thank you for taking time out of your busy schedule to write this review. We are glad you enjoyed our amazing location and restaurant. We appreciate your loyalty as a Marriott Rewards Member and look forward to welcoming you when you travel brings you back to Arlington area. Thank you for your business.

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Reviewed 10 October 2017 via mobile

Yessenia(front desk)is simply AMAZING at her job.Talk about 'Above and Beyond' Excellent customer.Can not wait for my next stay here!The service all around was superb.This hotel offers everything you want in a hotel and in a great location!

Stayed: October 2017, travelled on business
Thank bcooper1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Front Office Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 31 October 2017

Thank you for your review bcooper1978. We value Yessenia as she always goes out of her way to wow our guests. She truly is an asset to our team!

Please stay with us again! We look forward to seeing you in the near future!

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Reviewed 29 September 2017 via mobile

there was always one elevator that smelled like vomit.

I stayed here because the hotel the conference I was attending was sold out and it was across the street. The staff was really nice and so helpful. The room was clean and bed comfortable, but the TV was in a weird location to watch from bed. The lobby restaurant/bar was pleasant enough.

The big issue was that there was always one of the elevators (yes it moved) that smelled like vomit. My guess is a moldy mop or something , since the smelled traveled. But after a long day (and right after checking in coming back from dinner) it kind of takes your breath away ... but not in a good way. So I would really like to give this hotel 3.5 stars but since I can't give 1/2 stars I am giving them the benefit of the doubt (the staff was so nice) and awarding 4 stars.

Stayed: September 2017, travelled on business
Thank TieKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 23 January 2018

Thank you for choosing our hotel during your stay in Arlington! We appreciate your review. Please come back and see us again.

Sincerely,
Management.

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Reviewed 17 September 2017 via mobile

Overall, the hotel isn't bad. The location is nice because it's close to the airport. Unfortunately we had a bad experience.

Our floor was pretty full and we noticed that we had rooms around us that had the Do Not Disturb signs. It appears that most of the surrounding rooms were at the hotel for a wedding.

Around 8pm the room next to us turned in a radio and it was loud enough for us to hear it in our room. The bass was vibrating the wall. Not what you want to hear at 10 pm. The sound continued and I finally called the front desk at 1. Brooke answered the phone and did nothing. NOTHING.

My husband called at 1:30 am and security was sent up. They ended up addressing a secondary noise problem (hotel room full of unsupervised kids making a ton of noise). Didn't do anything about the radio.

Finally my husband called again at 2am and met the security guard in the hall. He said he took care of the noise and it was coming from a different room. We told him that wasn't the case and told him to come into our room and listen. It took him coming into our room to fix the problem.

I understand that you can't control everything, but the noise was a nuisance when we had a 4am wake up call for a flight. The only saving grace in all of this was that my daughter toddlered hard during the day and slept through all of the ruckus.

Stayed: September 2017, travelled with family
Thank Candace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Front Office Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 18 September 2017

Thank you for taking the time to provide feedback in regards to your recent stay at the Courtyard Arlington Crystal City/Reagan National Airport.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for this experience. All of us with Marriott understand the importance of a good nights sleep and while the little one seemed to sleep through the noise, this is not an acceptable level of service we provided. I will be sharing your feedback with the front desk team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Arlington.

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Reviewed 11 September 2017

The Courtyard by Marriott Arlington Crystal City/Reagan is close to the airport and a quick trip to the capitol.

All Courtyard properties have a bar with limited dining. However, this facility was larger and nicer than other properties I have visited.

The rooms are modern, clean, and provide ample room to work or relax.

This is a good hotel for business travelers flying into Reagan airport.

Room Tip: Close to Reagan Airport
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 23 January 2018

Thank you for choosing our hotel during your stay in Arlington! We appreciate your review. Please come back and see us again.

Sincerely,
Management.

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