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Reviews (551)
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32 - 37 of 551 reviews
Reviewed 22 October 2017 via mobile

Certain front desk staff is rude with no attempt to help resolve simple requests. Rooms are dirty. Cobwebs, hair in the sink on the counter. Hideous red bathroom walls. It would have be tolerable but the attitude of the woman at the front desk was awful.

Stayed: October 2017, travelled with family
1  Thank xonyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

We were in town on business.
This hotel's proximity to important D.C. landmarks was helpful.
The rooms were large and included a fridge.
Overall the hotel was quiet and we slept well.
Unfortunately the decor was super run down and both the room and the. I'm in areas felt dirty and dingy especially for the price point.
The environment was a tad depressing and the fitness room reeked of BO.
The iron in our room was covered with grime.
The staff was very accommodating and did their best to make up for shortcomings.

Stayed: October 2017, travelled on business
3  Thank Katherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

I booked this hotel based on location and cost. When I got there it was not what I expected.

Downside: The hotel is in need of serious repair. Old curtains torn and stained. Chair was ripped up ( I did get a replacement ). It was dark in there, the side table lamps were impossible to turn on. The TV was small. If you have no vehicle be prepared to hike a steep hill to get to courthouse area. Coming back you have to walk leaning back. Uneaten pavement so watch your step and it’s a killer on the knees!

Upside: The staff was very nice. They were very pleasant, check in was good. The breakfast was outstanding and free.

Next time I’ll book the Hilton.

Stayed: October 2017, travelled on business
Thank Lee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Stayed at the hotel overnight and found it has its pluses and negatives. Firstly, it's a pain to drive to but the parking is excellent. Check in was a breeze and our room was huge! Loved the big, cosy bed. The hotel is missing many amenities like alcohol and a bar/restaurant, and the internet is unreliable. Breakfast is fine and the hotel is super close to the city centre.

Stayed: September 2017
Thank Emma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Our 1 week stay just ended yesterday so the room is certainly fresh in my mind. 3 bedroom suite was amazingly spacious. The cleaning staff was excellent. The breakfast each day and dinner on Tuesday and Wednesday evening were outstanding. A couple points off for the living room needing some paint. Such a savings having the full and well-equipped kitchen.
Now for what stopped the *5 Star rating and glowing recommendation: The desk staff. The day staff was always rude. Any question at all received a scowl and a tone that is impossible to replicate. Examples:
Are you out of newspapers?
Response-scowl, (my grandson called it “Resting B---- Face”) "You CAN see that there aren't any?!"
Can the shuttle take us to the airport on Saturday?
Response-scowl, "No! One mile. Get a shuttle schedule over there". Point.
Saturday, the day of checkout, was the icing: Friday evening I had asked the front desk if I could schedule the shuttle for my party of 5 to the Courthouse Metro. Very sweet staffer said "Of course". Check with us in the morning and come down when you are ready." Before breakfast in the morning, I went to the desk and told the staffer we would like the shuttle around 11 am. She curled her lip, demanded “WHO told you that??!!” and said that they would not take us and that we should call a shuttle service. As she stood and glared at me for not walking away, I told her that I was confused .The expected scowl. There is a frame RIGHT IN FRONT OF MY FACE on the counter saying that there is shuttle service by request on Saturday (with the hours). A few more less than pleasant words from her and then, at that moment, the other staffer who had been assisting another customer, poked in and said "I'll drive you whenever you are ready to go". THANK YOU!!!! THANK YOU!!! She just saved your hotel.
I had never realized how important hospitality was until that moment. Rude treatment on two occasions by two different females who were NOT busy at the moment. Girl #1 (Asian) on Saturday should go back to training. She ruined your 5*. Girl # 2 saved you.

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank pbottjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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