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Reviews (220)
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Reviewed 18 June 2016

We love the environment and the onsen. So quiet and you may enjoy the peace and dedicated arrangement.
There is no doubt that the onsen is great! There are 2 sources of onsen, with a variety of bath facilities. I love the outdoor ones and the private bath area! No reservation for the private onsen so you may get in by luck. The private ones are lovely! You may feel you are just located in a nature over all-- with the hot spring, the trees, the wind and the sounds of birds. So refreshing!
Dinner is fine but it is a buffet style. I would rather they have room services and I can continue such a calm and peaceful feelings.

Bedding is very comfortable. English communication is just ok to communicate. If anything is more complicated, they might not quite understand. But this is not so important comparing to the great hot springs and the cozy ac commendation.

Highly recommend.

  • Stayed: April 2016, travelled with family
    • Location
    • Rooms
    • Service
2  Thank brettjol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2016

Although it is located at a quiet and a bit far, 5-10 mins by bus, area of Kusatsu, the free shuttle provided by the Ryokan is always on-time, all you have to do is to get a schedule that you will be worry-free.

The best part is the onsen. There are private in-room onsen bath and three private outdoor onsens for you to choose if you are too shy to bath with the others.

Free beautiful yukata for you to choose if you don't like the one in your room, and you can change to other yukata whenever you like.

Free drink, ice-bar, and ramen provided in different time of the day just around the corner.

Meals is fine, Japanese never disappoint a guest. Don't worry at all.

Staff are very nice. Even though their English is not too good, they tried.

Atmosphere are very good around the Ryokan, very tradition Japanese style. The Garden is very beautiful even in rain (haha~)

We will be back for sure ~

Room Tip: If budget allow, get the one at 36 sq.m. ;)
  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank fanlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2016

At first, when we arrived at the hotel, we got off shoes and left them. We walk around in the Onsen Ryokan without shoes on, no slippers.
When it came to the check-in time, a room clerk led us to the room. Before arriving at the room, we chose a Yukata and a pillow at the entrance of the lodging building. "Tempur"pillows were also available, but we could not get those because of the rule of 'first come first served', although we had arrived at before 3 p.m.
Our room was a suite tatami room that had a twin bed room and a living room with a small Onsen bath. The white sheets were very clean, smelled good.
Some free drinks were available in the room; bottles of water and of cold green tea(no sugar), and hot coffee and green tea facilities. Furthermore, there were disposable amenities such as tooth blushes, shower caps, socks, hair blushes, cotton buds, and razors.
Big baths were clean, the nature of the spring was excellent, and an outdoor bath was spacious. Additionally, free three small private baths are located in the outside of the building, those would be full by only 2 or 3 persons.
Dinner time starts at 17:30 or 20:00. We chose from 17:30, we could enjoyed a wide variety of Japanese food served with suitable temperature appropriately. At the end of the dinner, we had to choose which we have Japanese or western style breakfast.
My husband had western style breakfast, which included four pieces of different kinds of bread, many small dishes, and a coffee. That looked great! Our Japanese style was also delicious, but a few dishes not good.
This was a comfortable, reasonable, onsen hotel in general.

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank amenatsume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016 via mobile

Pros:
Been to some onsen hotels in Japan and this one is at top in terms of facilities.

More than 20 bath on a daily rotation and one in our room.

Fully covered by tatami.

Nice courtyard.

Nice view from room.

Regular and on time buses to downtown

Dinner is of very good quality and the snacks and noodle provided at 5 and 11pm were nice

Can pick your favorite yukata and pillow.

Cons:
Staff are very attentive and polite like every other places in Japan but don't seem to genuinely 'care' about their guests as much as other ryokans we've been to, this one feels more like a 4 or 5 star business hotel in terms of service.

Dinner is unnecessarily slow it takes about 2.5 hours.

Too many bath options, Public. Private and the one in our room. This maybe a good thing at first but I soon realized that I spent all day just to try them all but unable to really develop a connection with any. I guess Less is more works better for me.

The baths are shared with a sister hotel which is cheaper and don't have bath in room. Feels somewhat a downgrade. And maybe the reason why those 3 private baths were occupied almost all the time.

Overall deserves to be one of the top hotels in town. But maybe they try too hard to be perfect so it doesn't feel perfect.

Stayed: February 2016, travelled as a couple
3  Thank Kibiibss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2015 via mobile

The was our first time in Kusatsu, but had visited many onsens in Japan, Tokinoniwa really impressed us with hot spring water and various & different pools. The room was nice and food was fair, given the price (usually more dedicate food expected). The service was warm.

Stayed: November 2015, travelled as a couple
Thank Angel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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