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9 - 14 of 3,855 reviews
Reviewed 15 January 2017 via mobile

• No insulation in rooms, so you hear exactly everything in hallway, not good if you are there to sleep. Woke up 7.30-8am from sound of moving beds in room above and it has been going on 1h now, so must be a thourough cleaning.

• Long check-in ln time. Waited approx 40min, no excuse whatsoever

• Breakfast ok, but basic (only real hot item was the scrambled eggs).

• Room service portition was minimal (tried one of the pastas, and it was child portition)

• The laundry service did not understand express concept and showed up 2 hours after the latest agreed time, and only after calling and stressing them.

• Personell is nice, so that's the only plus..

• Late check-out was turned down without any explanation.

I have a very hard time understanding the good comments and reviews for this specific hotel.

Would not come back.

Date of stay: January 2017
Trip type: Travelled on business
Thank mikeswe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 22 March 2017

Dear Guest,

First of all I would like to thank you for taking the time to review your experience at Comfort Hotel Fortaleza. Your feedback is super important because is the only way we can review our facilities and improve our services. Your satisfaction is our main goal, and we are sorry for any misfortune that has occurred during your time with us.

We hope to have the opportunity to welcome you again. Our greatest desire is to be able to heal any bad impressions that may have been in your memory. For Comfort Fortaleza, it is a pleasure to have you as a guest.

Regards,

Nilson Diniz
General manager
Comfort Fortaleza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

It simply had everything I was looking for. Good and safe location, neat room, nice pool and gym, a garage space, cool breakfast and helpful staff. That being said, there's no doubt I'll come back one day :)

Date of stay: December 2016
Trip type: Travelled as a couple
Thank 1979augusto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 30 December 2016

Mr. Augusto, good afternoon.

We are very happy with the compliments! It is great to know that we are on the right track and 100% satisfaction of our guests!

I hope we have the opportunity to receive it again. For the Comfort Hotel Fortaleza, as well as for the Atlântica network, it is very gratifying to have it as a guest!

Regards,

Nilson Diniz
General manager
Comfort Hotel Fortaleza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2016

The hotel is in a great location, close to Meirelles beach, it is in a safe location. The room was clean and the staff was very kind with me and my friends. I definitely would stay there again. Breakfast is really good and there is a cooker only to make tapiocas.
The only point to get better is the elevator, the card to activate the floor do not work very well.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tatira A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 20 October 2016

Mrs. Tatira, good afternoon.

Thank you for your evaluation and stay.

We work diligently to offer a service of excellence. We believe that small details make all the difference.

We are happy with your comments on our business, location, breakfast and service.

We have forwarded your feedback on the elevator to our responsible industry, aiming - always - improve our service.

Hope to see you soon so we can surprise you even more.

Regards,

Nilson Diniz
General Manager
Comfort Fortaleza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2016 via mobile

I think, overall, this hotel is very good. The main positives are: the staff is very friendly and helpful. Specially the reception staff. Rooms are fairly big and well decorated. Breakfast is varied and of good quality.

I suppose you can tell it is a 3 star hotel. No concierge service, no bell boys, limited common areas.

Considering the hotel rates you get a lot more that what you would in other hotels. I would definitely come back.

Date of stay: September 2016
Trip type: Travelled with family
1  Thank dansilva1987
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 14 September 2016

Dear guest, good afternoon.

We are happy and flattered to your satisfaction and that is our goal.

We appreciate the compliments, which consign the whole team. Comments like this encourage us increasingly better serve our guests.

For the Comfort Hotel Fortaleza, as well as the Atlantic network is very rewarding to have him as a guest. We hope to have the pleasure to welcome you again.

Regards,

Nilson Diniz
General manager
Comfort Hotel Fortaleza

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Reviewed 17 July 2016

This is an excellent place to stay in Fortaleza, due to its central location and overall high marks on everything from personal service to breakfast to the space and cleanliness of the rooms. It is not a 5 star hotel but provides 5 star quality.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank 111ronaldg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 18 July 2016

Dear guest, good afternoon.

We are very happy with the compliments! It is very good to know that we are following the right path and satisfying our guests 100%!

I hope we have the opportunity to welcome you again. For the Comfort Hotel Fortaleza, as well as the Atlantic network is very rewarding to have him as a guest!

Regards,

Nilson Diniz
General manager
Comfort Hotel Fortaleza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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