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Voyage570935

What a Peaceful, hassle free Environment to be!

Review of Melia Brasil 21
4.0 of 5 bubblesReviewed 15 Jun 2024
Wonderful and serene environment to be in! Gym services are highly satisfactory, the room is quiet and well-maintained. However, improvements are needed in internet reliability. Additionally, language barriers could occasionally pose significant obstacles in communication.
Date of stay: June 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Dalla Rosa, Guest Services / Front Office at Melia Brasil 21, responded to this review
Responded 4 weeks ago
Dear Guest,

We appreciate your review. It is very helpfull to improve our serviçes and estimulate our good work. We are very glad that you had a good experience in your hotel and will work hard to do it better in the next time. We hope to see you again soon.

Gladly,
Alex Dalla Rosa,
Costumer Relationship Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,364)
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Traveller rating
2,607
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86
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4 - 9 of 4,368 reviews
Reviewed 11 May 2024 via mobile

The rooms are extremely outdated with furniture broken and torn. Outlets coming out of the wall. I thought my first room was just a “bad room” so I requested a move to a different room. It was in the same condition as the first. Old, tired and in desperate need of a makeover. Do not let the nice let the nice lobby fool you- the rooms are not nice.

Room tip: Avoid this hotel. It’s old and tired.
Date of stay: May 2024
Trip type: Travelled on business
2  Thank amybO7655SQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alexdI1142UO, Guest Relations Manager at Melia Brasil 21, responded to this reviewResponded 13 May 2024

Dear Guest,

Thank you for rating us. Your contribution is valuable for the improving of our hotel. We're sorry that you didn't had a good experience, but your rooms are being reformed and modernized, so we hope to serve you better in the next time.

Sincerily,

Alex Dalla Rosa

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024 via mobile

I had a great stay at the Melia and would definitely come back. The beds were comfortable and the room clean. The buffet breakfast was great and I had great service from Raian. The downstairs lobby was very clean and staff helpful. I enjoyed the 3 nights here I would come again!

Room tip: The pool is cold most of the time, jumped in and had to get out it was so cold but the sauna is great.
Date of stay: May 2024
Trip type: Travelled as a couple
2  Thank Christopher W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Dalla Rosa, Guest Services / Front Office at Melia Brasil 21, responded to this reviewResponded 7 May 2024

Dear Mr Christopher,

For us, it is very important to take care of our guests and when a guest comes from another country and is far from home, we are even more concerned about providing service that makes that guest feel welcomed and safe.
Thank you very much for giving us this wonderful feedback.

Yours sincerely,
Alex Dalla Rosa
Customer relationship manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024 via mobile

Visited Churchill’s for a drink and a quick bite to eat. Excellent service from Carlos, Gabriel, and Ana Karina de Venezuela! Arrived by myself but soon had five additional friends join me who also received excellent service from the staff at Churchill’s. Highly recommended with reasonable prices.

Date of stay: April 2024
Trip type: Travelled solo
2  Thank Mobile21391175656
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Dalla Rosa, Guest Services / Front Office at Melia Brasil 21, responded to this reviewResponded 7 May 2024

Dear Guest,

Thank you for evaluating us. We are very glad to know you had a good experience in Churchill and hope you come back again.

Atenciosamente,

Alex Dalla Rosa

Gerente de relacionamento com o cliente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024 via mobile

Incredible staff. They were so friendly and accommodating. I can't remember service this good at a hotel. Also stop by and see Carlos at the bar. He stayed open late for us more than once and always took care of us. A+ service all around. I'll be back for sure.

Date of stay: April 2024
Trip type: Travelled on business
2  Thank John O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Dalla Rosa, Guest Services / Front Office at Melia Brasil 21, responded to this reviewResponded 7 May 2024

Dear John,

Thank you very much for your review and we are happy to have you as a guest. Know that it is with great love and affection that our employees work to offer you the best possible experience. Thank you for choosing our establishment and for sharing your positive experience.

Sincerely,
Alex Dalla Rosa.
Manager of customer relationship.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

If you have any problems ask for Carlos the barman. He makes a excellent old fashion. Carlos always greats his cutsomer with a smile.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Randal G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex Dalla Rosa, Guest Services / Front Office at Melia Brasil 21, responded to this reviewResponded 7 May 2024

Dear Guest,

We apreciate you coment and we are very happy to have you in our hotel and to know you enjoyed your stay. We wish you come back again.

Gladly,
Alex Dalla Rosa
Costumer Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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