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Serrana Palace Hotel
Ranked #101 of 119 Hotels in Belo Horizonte
Reviewed 16 July 2014

I am in Belo Horizonte, Brazil for the next two weeks visiting friends so I was searching for a centrally located hotel at a moderate price. This is a nice hotel but it has seen it's best days somewhere in the distant past. Everything in it is dated especially in the rooms (here they call them apartments). I was in the 9th. Floor and still could hear the heavy noise of the city. Soon I found the reason, there are openings above the windows which cannot be closed. I guess they where built this way before air conditioning, but now in the dead of winter the room temperature was equal to the outside temperature at night. Good sleeping weather provided you don't have a reason to get up in the middle of the night to maybe go to the bathroom. Extremely nice and accommodating people here, and a nice "Morning Coffee" (their name for breakfast) at a restaurant on top of the hotel (12th. Floor). There's also a nice pool and a sauna on the roof, but I did not try either. The Internet is fast and easy to use. The elevators are efficient and quick, and check out time in not until 2 PM, a plus for me, but with all the good things this hotel has to offer, there are others as well or better appointed, with newer updated facilities for the same or better daily rate. Shop around, I did and found another hotel with similar facilities at a better price.

Room Tip: I think all the rooms are noisy if the face the outside. Mine was in the 9th. floor and I could hear...
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  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank Frank d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 101 reviews

Reviewed 26 March 2012

This is an old hotel, with some repairs, but not good, the bathroom is awful, windows also, well its not a good option and is expensive.

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank brazserioustraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jailson Costa j, Gerente geral at Serrana Palace Hotel, responded to this reviewResponded 13 April 2013

Thank you for your comment
the hotel went through a general reform
to better serve them

Best Regards,

JAILSON COSTA
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2011

Old, expensive, noisy, poor breakfast, very small room, noisy air conditioner, out dated, slow elevator service

  • Stayed: May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mistereletronic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jailson Costa j, Gerente geral at Serrana Palace Hotel, responded to this reviewResponded 13 April 2013

Thank you for your comment
the hotel went through a general reform
to better serve them


Best Regards,

JAILSON COSTA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017
Google Translation

  • Stayed: March 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
47  Thank Sheilamchl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2016
Google Translation

  • Stayed: April 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Lucivania Apare... d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serrana Palace Hotel

Address: Rua dos Goitacazes 450, Belo Horizonte, State of Minas Gerais 30190-051, Brazil
Region: Brazil > State of Minas Gerais > Belo Horizonte
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 119 Hotels in Belo Horizonte
Hotel Class:3 star — Serrana Palace Hotel 3*
Number of rooms: 116
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Also Known As:
Serrana Palace Hotel Belo Horizonte, Brazil

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