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Alexandre R
Belo Horizonte, MG

I would get back there next new year evening!

5.0 of 5 bubblesReviewed 10 Jan 2018
As I am now a family guy, my priority is my family(wife and 4 years old boy). This hotel has satisfired the whole family. All kind of pools were available and Tennis, voley ball, and soccer fields available as well. Gym and so on... fitness guys could be very happy here.
The Manager, if I am not wrong, named as Daniel is very good guy and made us few very confortable during our stay.
The room has plenty of space and could accomodate all 3 of us.
The new years evening was amazing... kind of fancy place with live music and good food and drink.

I would definitely go back there!

I would also recommend people to visit the city of Poços de Caldas! I reallly love it.
Date of stay: December 2017
Trip type: Travelled with family
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Daniel M, Manager at Vilage Inn All Inclusive Poços de Caldas, responded to this review
Responded 12 Jan 2018
Dear Mr Alexandre, as we noticed through the comments that you were satisfied with your accommodation, we invite you to return and guarantee more pleasant moments for Mr and Mrs, we are having great promotions, call our promoters and check it out. Do not forget to say that you are already our customer, this helps a lot in the negotiations. We would also like to thank you for your visit to the Hotel Vilage Inn. We inform that we are in reforms to improve our structure and further qualify our service. We hope you can visit us again.
Regards,

Daniel Marchesi
General manager
Hotel Vilage Inn - Poços de Caldas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,666)
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2 - 7 of 3,666 reviews
Reviewed 9 August 2016

The hotel is ok. Great for the summer, not as great in the winter, due to only 1 indoor pool, thats smells like a sauna and is way too hot & full. The pools are great, with a big slide going into one. The playground is nice, but not amazing. The food is good, but makes you feel like you´re at a cafeteria, not a restaurant. However, even though they have hours for meals, they are quite flexible with children, and made my baby boy a special puree with potatoes & carrots.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Susan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guilherme Brito, Atendimento ao cliente/recepção at Vilage Inn All Inclusive Pocos de Caldas, responded to this reviewResponded 30 January 2024

Dear Guest,

Thank you for taking the time to share your feedback. We appreciate your honest review and are pleased to hear that you found the hotel to be decent value for money. We understand your observations regarding the indoor pool, and we'll take this into consideration for improvements.

We're glad to know that you enjoyed the outdoor pools, the slide, and the playground. It's heartening to hear that the flexibility with meals, especially accommodating a special puree for your baby, contributed positively to your experience.

Your feedback is valuable to us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.

Best Regards,
Poços de Caldas All Inclusive Hotel Vilage Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2014

This hotel is a country hotel with 3 pools 1 indoor heated pool that they claims to be two. the rooms were clean and spacious. The TV was displaying a message to legalized thei plan, which was odd. Also if you need internet in your room forget it. It doen't work. We won a amusement park ticket that is next to the hotel.

Room tip: Choose a hotel with a view for the pool.
Date of stay: December 2014
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fabio S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruno_GoldenPark, Gerente at Vilage Inn All Inclusive Pocos de Caldas, responded to this reviewResponded 24 April 2015
Google Translation

Boa tarde,
Agradeço a avaliação, ela é importante pois buscamos melhorias constantes em nossa estrutura e atendimento.
Espero recebê-lo novamente em breve.
Obrigado.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2012

After checking in a famous Brazilian magazine and the hotel's website my family and I decided to spend the weekend in this hotel. We were extremely disappointed soon after arriving at the hotel. The rooms are extremely old and the bathroom is a part of the attraction, at least what I got was small and I recommend bring your flip flops to face the shower. But the worst is the restaurant that has nothing to do with the video website. The restaurant looks like "bandejão" at breakfast and all meals are prepared in a manner so disorganized. Not to mention that the hotel in that occasion was full and it was a torture to be able to serve. A real mess. Lunch and dinner are also disappointing and are not representative of any local food because Minas Gerais is famous for good and comfort food. Totally tasteless and repetitive. But I also reckon that there is a positive side for this hotel when we decided to spend only one night instead of the weekend, the reception returned our money because we pay in advance to stay for the weekend and they only charged a daily.

Date of stay: September 2011
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Simonest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruno_GoldenPark, Gerente at Vilage Inn All Inclusive Pocos de Caldas, responded to this reviewResponded 23 April 2015
Google Translation

Bom dia,
Agradeço a avaliação feita em sua hospedagem, ela é importante pois buscamos melhorias constantes em nosso atendimento. Estamos encaminhando suas avaliações para os setores responsáveis para que as medidas sejam tomadas.
Espero recebê-lo novamente em breve.
Obrigado.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago
Google Translation

Date of stay: July 2024
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gestor de Experiencia, Guest Services / Front Office at Vilage Inn All Inclusive Pocos de Caldas, responded to this reviewResponded 4 days ago
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago
Google Translation

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gestor de Experiencia, Guest Services / Front Office at Vilage Inn All Inclusive Pocos de Caldas, responded to this reviewResponded 4 days ago
Google Translation

Report response as inappropriate
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