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Brian P
Baltimore, Maryland

Disgusting

Review of Lux Hotel
1.0 of 5 bubblesReviewed 18 Feb 2017via mobile
This was by far one of the most disgusting hotels I've ever set foot in. The pictures on the website are taken to make the hotel look luxurious while it is completely in shambles. Once we checked in we were escorted to our room where the room number had fallen off the door- we should have known what to expect after that. The beds were filthy. Either the sheets hadn't been changed, or the staff simply reused stained sheets. We decided to try the extra blankets that were in the closet, only to find other people's hair in clumps in the folded up blankets. There was a gap underneath our front door large enough for a small animal to walk under. And the 'scenic city view' was obstructed by scaffolding. The room was so gross we couldn't even stay the night, and checked in to a different hotel for the rest of our stay in Poços. I would definitely not recommend this place to anyone else under any circumstances.
Date of stay: July 2016
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Márcio O, Gerente at Lux Hotel, responded to this review
Responded 27 Feb 2017
Prezado Sr Brian
Seus comentários são muito importantes para nós, pois nos ajudam a melhorar nosso atendimento. Lamentamos pelas dificuldades encontradas em sua hospedagem, e informamos que estamos trabalhando para melhorar nossa estrutura para melhor atendê-lo. Seus comentários serão passados aos responsáveis para serem priorizados. Esperamos revê-lo em uma de nossa unidade em Poços de Caldas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 8 July 2024 via mobile
Google Translation

Date of stay: July 2024
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2024
Google Translation

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2022
Google Translation

Date of stay: September 2022
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2020 via mobile
Google Translation

Date of stay: October 2019
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2019 via mobile
Google Translation

Date of stay: September 2018
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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