We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This was by far one of the most disgusting hotels I've ever set foot in. The pictures on the website are taken to make the hotel look luxurious while it is completely in shambles. Once we checked in we were escorted to our room where the room number had fallen off the door- we should have known what to expect after that. The beds were filthy. Either the sheets hadn't been changed, or the staff simply reused stained sheets. We decided to try the extra blankets that were in the closet, only to find other people's hair in clumps in the folded up blankets. There was a gap underneath our front door large enough for a small animal to walk under. And the 'scenic city view' was obstructed by scaffolding. The room was so gross we couldn't even stay the night, and checked in to a different hotel for the rest of our stay in Poços. I would definitely not recommend this place to anyone else under any circumstances.
Date of stay: July 2016
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Márcio O, Gerente at Lux Hotel, responded to this review
Responded 27 Feb 2017
Translate review
Prezado Sr Brian Seus comentários são muito importantes para nós, pois nos ajudam a melhorar nosso atendimento. Lamentamos pelas dificuldades encontradas em sua hospedagem, e informamos que estamos trabalhando para melhorar nossa estrutura para melhor atendê-lo. Seus comentários serão passados aos responsáveis para serem priorizados. Esperamos revê-lo em uma de nossa unidade em Poços de Caldas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
re_littleblackberry
Campinas, SP
10
Reviewed 30 May 2024
Google Translation
Date of stay: December 2023
Trip type: Travelled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Ask re_littleblackberry about Lux Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dandaralt
1
Reviewed 12 September 2022
Google Translation
Date of stay: September 2022
Trip type: Travelled with family
Ask dandaralt about Lux Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joelices2020
Guaruja, SP
1940
Reviewed 12 January 2020 via mobile
Google Translation
Date of stay: October 2019
Trip type: Travelled with friends
Ask joelices2020 about Lux Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cinthia A
São Gonçalo
122
Reviewed 7 August 2019 via mobile
Google Translation
Date of stay: September 2018
Trip type: Travelled with family
Ask Cinthia A about Lux Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.