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Thiago E
Sao Bernardo Do Campo, SP

Very good holiday in Pocos de Caldas

5.0 of 5 bubblesReviewed 28 Apr 2017
I spent the "Tiradentes" holiday with my family in Pocos de Caldas and we had a great experience in Golden Park Hotel. The all-inclusive system worked very weel, even for a busy hotel in a holiday and I can say that we didn't get any sort of delays in our meals or even in the bar during our stay. Unfortunately, the weather was not so good, but my daughter could enjoy the kids swimming pool. We preferred to go to the closed ones and enjoyed the Jacuzzi. Thanks the staff for providing a good service to us.
Date of stay: April 2017
Room Tip: Nice view from the 3rd, 4th and 5th floor.
Trip type: Travelled with family
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João R, Promotor at Hotel Golden Park All Inclusive Poços de Caldas, responded to this review
Responded 1 May 2017
Boa tarde Sr. Tiago.

Que bom que nos avaliou, sua opinião é sempre muito importante para nós.
Ficamos muito felizes que o senhor e sua família gostaram do hotel e que puderam passar bons momentos aqui conosco.
Estamos sempre nos empenhando e aprimorando nossos serviços para que todos os nossos hóspedes tenham também uma boa experiência em nosso hotel.
Estaremos sempre a disposição para recebê-los novamente, esperamos que seja em breve em que o tempo esteja bom para que aproveitem toda a área do hotel.

Atenciosamente.
Equipe Golden Park.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,870)
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Traveller rating
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Reviewed 9 August 2016 via mobile

Last week our parents visited the Golden Park Hotel and we were enjoyed a lot 4 fantastic days! We appreciated foods, rooms, and desk service ( Marcia Machielo and others person), swim, and more ! The hotel stay 3 hours from SP located south of Mina's Gerais!
We recommend for all family !

Date of stay: July 2016
Trip type: Travelled with family
Thank garcia1123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João R, Promotor at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 9 August 2016
Google Translation

Bom dia.
Agradecemos por ter se hospedado no Golden Park Poços de Caldas e também por ter nos avaliado, sua opinião é muito importante para nós.
Ficamos contentes em saber que passaram bons momentos aqui conosco e que puderam aproveitar bem estes dias aqui no hotel.
Repassamos suas considerações aos funcionários indicados como forma de motivação.
Ressaltamos que estaremos sempre a disposição para recebê-los aqui novamente, esperamos que seja em breve.

Atenciosamente.

Equipe Golden Park.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

The rooms are spacious and the view is fantastic (I stayed on the 5th floor). VERY pleasant helpful staff -- especially Luis and Bruna -- but really everyone, from the chamber maids to maintenance and reception, dining hall and management were great!

The hotel is a bit away from the center of town (>30 minutes walk, a 20 real taxi, and a much cheaper bus, which I have never tried).

The buffet in the dining hall was good and tasty, especially the dessert table :)

Room tip: IMHO the rooms on the 5th floor are the best
Date of stay: July 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank avivza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guilhermehgp, Manager at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 18 March 2020
Google Translation

Sr(a) hospede,
Ficamos felizes em saber que a senhora e sua família gostaram do nosso hotel. Sua avaliação é de extrema importância para nós.
Esperamos que a Senhora volte mais vezes para poder aproveitar mais as maravilhas que já conhece.
Agradecemos sua avaliação e convidamos a continuar conosco em nossas páginas de Facebook e Instagram.
Att.

Equipe Golden Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2012

We had a headache staying there. Front Desk staff poor. Events was a disaster. When we got there, no reservations found...after that events staff was too busy to talk to us. After all, only excuses and nothing close to what we paid for. Ibis is much better!

Room tip: Very Bad Housekeeping, I found hair on my bath...rooms had an open window that never close...so cold....
Date of stay: October 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank raphaTrip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guilhermehgp, Manager at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 19 March 2020
Google Translation

Sr. Rapha ,
Muito obrigado por compartilhar sua opinião sobre sua estada em nosso hotel, os comentários de nossos hóspedes são muito importantes para a nossa melhoria contínua.
Vamos dar uma atenção especial aos pontos mencionados em sua avaliação.
Esperamos atendê-los em uma próxima oportunidade.

Atenciosamente,
Equipe Golden Park .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed today
Google Translation

Date of stay: December 2024
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed today
Google Translation

Date of stay: December 2024
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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