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Richard B

Take note if booking a holiday with young kids

3.0 of 5 bubblesReviewed 14 May 2018
The hotel lists having a activities for kids. In short this is not true. We booked this hotel as we thought they would have a mini disco for the kids before the evening entertainment. We've done it on previous holidays and our two kids love it. They have a mini disco one night a week. So if your looking for a hotel where your kids will have something to do other than go swimming book somewhere else.
Date of stay: May 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João R, Promotor at Hotel Golden Park All Inclusive Poços de Caldas, responded to this review
Responded 17 May 2018
Agradeço a avaliação feita em sua hospedagem, ela é importante para melhorarmos cada vez mais nossa estrutura e atendimento. Todos os pontos abordados serão analisados com especial atenção juntamente com os responsáveis de cada setor.Espero recebê-la novamente em breve para comprovar nossas mudanças e melhorias.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,864)
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4 - 9 of 2,865 reviews
Reviewed 28 August 2017

I stayed at Golden Park for 10 days in August 2017 attending a chess event. The hotel is overall ok. The all-inclusive option at the restaurant is quite acceptable. The problems at the hotel: there is mold in the bathroom ceiling, dead insects stuck to the walls (2 in my room). Also, one cleaning lady took some small items from my room. When I complained to the front desk, the manager refused to accept that and told me that this did not happen. The cleaning lady went through my drawers when this was clearly not in her job responsibilities. I am deeply disappointed by the treatment I received in this hotel. Most of the staff do not speak any English so communication was a problem as well. I would not recommend this hotel, mainly because of the attitude of the management staff when I told them about the theft from my room. If you decide to stay anyway, I would suggest you hang the 'Do not disturb' sign on your door and only let cleaning personnel in when you are around.

Room tip: Higher floors are a bit better
Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank AnaK2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guilhermehgp, Manager at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 19 March 2020
Google Translation

Sra. Ana ,
Muito obrigado por compartilhar sua opinião sobre sua estada em nosso hotel, os comentários de nossos hóspedes são muito importantes para a nossa melhoria contínua.
Vamos dar uma atenção especial aos pontos mencionados em sua avaliação.
Esperamos atendê-los em uma próxima oportunidade.

Atenciosamente,
Equipe Golden Park .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

I spent the "Tiradentes" holiday with my family in Pocos de Caldas and we had a great experience in Golden Park Hotel. The all-inclusive system worked very weel, even for a busy hotel in a holiday and I can say that we didn't get any sort of delays in our meals or even in the bar during our stay. Unfortunately, the weather was not so good, but my daughter could enjoy the kids swimming pool. We preferred to go to the closed ones and enjoyed the Jacuzzi. Thanks the staff for providing a good service to us.

Room tip: Nice view from the 3rd, 4th and 5th floor.
Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Thiago E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João R, Promotor at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 1 May 2017
Google Translation

Boa tarde Sr. Tiago.

Que bom que nos avaliou, sua opinião é sempre muito importante para nós.
Ficamos muito felizes que o senhor e sua família gostaram do hotel e que puderam passar bons momentos aqui conosco.
Estamos sempre nos empenhando e aprimorando nossos serviços para que todos os nossos hóspedes tenham também uma boa experiência em nosso hotel.
Estaremos sempre a disposição para recebê-los novamente, esperamos que seja em breve em que o tempo esteja bom para que aproveitem toda a área do hotel.

Atenciosamente.
Equipe Golden Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile

Last week our parents visited the Golden Park Hotel and we were enjoyed a lot 4 fantastic days! We appreciated foods, rooms, and desk service ( Marcia Machielo and others person), swim, and more ! The hotel stay 3 hours from SP located south of Mina's Gerais!
We recommend for all family !

Date of stay: July 2016
Trip type: Travelled with family
Thank garcia1123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João R, Promotor at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 9 August 2016
Google Translation

Bom dia.
Agradecemos por ter se hospedado no Golden Park Poços de Caldas e também por ter nos avaliado, sua opinião é muito importante para nós.
Ficamos contentes em saber que passaram bons momentos aqui conosco e que puderam aproveitar bem estes dias aqui no hotel.
Repassamos suas considerações aos funcionários indicados como forma de motivação.
Ressaltamos que estaremos sempre a disposição para recebê-los aqui novamente, esperamos que seja em breve.

Atenciosamente.

Equipe Golden Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

The rooms are spacious and the view is fantastic (I stayed on the 5th floor). VERY pleasant helpful staff -- especially Luis and Bruna -- but really everyone, from the chamber maids to maintenance and reception, dining hall and management were great!

The hotel is a bit away from the center of town (>30 minutes walk, a 20 real taxi, and a much cheaper bus, which I have never tried).

The buffet in the dining hall was good and tasty, especially the dessert table :)

Room tip: IMHO the rooms on the 5th floor are the best
Date of stay: July 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank avivza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guilhermehgp, Manager at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 18 March 2020
Google Translation

Sr(a) hospede,
Ficamos felizes em saber que a senhora e sua família gostaram do nosso hotel. Sua avaliação é de extrema importância para nós.
Esperamos que a Senhora volte mais vezes para poder aproveitar mais as maravilhas que já conhece.
Agradecemos sua avaliação e convidamos a continuar conosco em nossas páginas de Facebook e Instagram.
Att.

Equipe Golden Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2012

We had a headache staying there. Front Desk staff poor. Events was a disaster. When we got there, no reservations found...after that events staff was too busy to talk to us. After all, only excuses and nothing close to what we paid for. Ibis is much better!

Room tip: Very Bad Housekeeping, I found hair on my bath...rooms had an open window that never close...so cold....
Date of stay: October 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank raphaTrip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guilhermehgp, Manager at Hotel Golden Park All Inclusive Pocos de Caldas, responded to this reviewResponded 19 March 2020
Google Translation

Sr. Rapha ,
Muito obrigado por compartilhar sua opinião sobre sua estada em nosso hotel, os comentários de nossos hóspedes são muito importantes para a nossa melhoria contínua.
Vamos dar uma atenção especial aos pontos mencionados em sua avaliação.
Esperamos atendê-los em uma próxima oportunidade.

Atenciosamente,
Equipe Golden Park .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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