That was the first time at Thermas Walter World Resort and we had a very high expectations due to our previous vacations in another all inclusive hotel. At the arriving, we found the front desk not appealing and the bathroom (at room) a little bit dark and old but , after that, we were POSITIVELY SaURPRISED by the whole structure which is so nice. Many swimming pools with warm water, splash, toboggan, mini zoo, monotrail, cars museum, and a big park that unfortunately was closed due to city hall recommendation because COVID-19. All food and drinks so tasty and in big quantities. The best experience was regarding the staff. All of them so kind and always ready to help. Our SPECIAL THANKS for Daniela, Jose and Patrick (concierge) that were very proactive and concerned in ensure we had a great stay. Also many thanks to the children monitors team TIENTAO (Tio Grilo / Tio Gigante / Tia Panda / e Tio "Desconhecido" - my son loved them, enjoyed a lot and did many friends).
STRENGTHS: staff (definitely) / care with COVID-19 / structure
SPACE FOR IMPROVEMENTS: pillows softness / cleaning staff a little bit noisy early morning
Thank you so much for giving us a great experience.
Warm regards.