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Lucas T

Great place

5.0 of 5 bubblesReviewed 12 Mar 2024
The best place to spend free time with friends in Minas Gerais, Brazil.
Good structure, excelent food and drinks (beer, gin, vodka, whiskey, soda, water). it is a all inclusive resort.
The room has a lot space, good beds and good shower.
👏🏼👏🏼👏🏼👏🏼
Date of stay: March 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe Thermas Resort, Outro at Thermas All Inclusive Resort Poços de Caldas, responded to this review
Responded 24 Mar 2024
Thank you very much for your kind words and for choosing our resort as your destination in Minas Gerais, Brazil. We're thrilled to hear that you had such a fantastic time with your friends!

It's wonderful to know that you enjoyed our facilities, including the all-inclusive offerings of food and drinks. We strive to provide a diverse and high-quality selection to cater to all tastes.

We're also delighted that you found your room spacious and comfortable, with good beds and a satisfying shower. Your satisfaction is our top priority, and we're thrilled that we could contribute to a memorable experience for you and your friends.

We look forward to welcoming you back to our resort in the future for more unforgettable moments!

Big hug,
Thermas Resort Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,416)
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1 - 6 of 4,416 reviews
Reviewed 10 December 2023 via mobile

The hotel needs a URGENT update. The only thing that I can say is OK is the food. The rest is similar to 2 star hotel in any place of the world. Rooms very outdated and dirty, kids team was totally lost, pool with many places without tile, restrooms mouldy, elevator not working, long lines to get drinks, etc…
Could list more things…

Room tip: DO NOT GO if you are expecting a resort experience.
Date of stay: December 2023
Trip type: Travelled with family
Thank skynaldo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe Thermas Resort, Outro at Thermas All Inclusive Resort Pocos de Caldas, responded to this reviewResponded 13 December 2023

"We deeply regret that your stay did not meet your expectations. Your feedback is extremely important to us and will be shared with management for immediate improvements. We will do our best to enhance room maintenance, facilities, staff training, and services. We apologize for any inconvenience and hope to have the opportunity to provide a more satisfying experience in the future."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2023

This is such an amazing hotel to go as couple or with your family. It has a very familiar environment so you can stay with your kids and have amazing days with warming pools, kids pool, mini park and kids entertainments, enjoy the mini zoo, the delicious all inclusive menu with food everywhere and delicious Brazilian drinks as well. I truly recommend this hotel and appreciate as well the service and politeness of the hotel guest’s team.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Aline R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2022

Me and my family really enjoyed our stay here at Thermas Resort Walter World. Their were lots of activity’s for the whole family such as a magic show, festa junina, and a theme park with lots of rides. The food was amazing and everyone enjoyed swimming in the thermas. Overall it was a great experience and I definitely recommend it.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank andrearS2002JD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerência THWW, Gerente geral at Thermas All Inclusive Resort Pocos de Caldas, responded to this reviewResponded 4 August 2022

Good Afternoon Mrs Andrea,

We are very happy that your experience was so pleasant. We love having you here. Come back as often as you can to provide an even better experience.

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Reviewed 19 July 2022

The hotel is nice in facility for kids, wonderfull pools and the city itself was many things to do. We did paraglid... unforgetable the food has many options and desert are the highest point. You must try the home nade sweets. The staff is very fribdlky and helpfull all the times.

Date of stay: July 2022
Trip type: Travelled with family
Thank Alcides Lopes L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerência THWW, Gerente geral at Thermas All Inclusive Resort Pocos de Caldas, responded to this reviewResponded 20 July 2022

Hi Alcides ,How are you? We appreciate you taking the time to evaluate the Thermas All Inclusive Resort Poços de Caldas! Your opinion makes a lot of difference to us! We will always be waiting for your visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2020 via mobile

That was the first time at Thermas Walter World Resort and we had a very high expectations due to our previous vacations in another all inclusive hotel. At the arriving, we found the front desk not appealing and the bathroom (at room) a little bit dark and old but , after that, we were POSITIVELY SaURPRISED by the whole structure which is so nice. Many swimming pools with warm water, splash, toboggan, mini zoo, monotrail, cars museum, and a big park that unfortunately was closed due to city hall recommendation because COVID-19. All food and drinks so tasty and in big quantities. The best experience was regarding the staff. All of them so kind and always ready to help. Our SPECIAL THANKS for Daniela, Jose and Patrick (concierge) that were very proactive and concerned in ensure we had a great stay. Also many thanks to the children monitors team TIENTAO (Tio Grilo / Tio Gigante / Tia Panda / e Tio "Desconhecido" - my son loved them, enjoyed a lot and did many friends).

STRENGTHS: staff (definitely) / care with COVID-19 / structure
SPACE FOR IMPROVEMENTS: pillows softness / cleaning staff a little bit noisy early morning

Thank you so much for giving us a great experience.

Warm regards.

Date of stay: November 2020
Trip type: Travelled with family
2  Thank 344alejandrom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 9 December 2020


Dear Mr Alejandrom
It was a pleasure to welcome you to the Hotel Thermas Resort Walter World, we are happy that you have enjoyed and approved our services. We thank you for the compliments mentioned and for helping us with your assessment, which motivates us to further improve our services; his praise was shared by our entire team
We look forward to your soon return so that you can enjoy the best we have to offer.
Sincerely,
Team Hotel Thermas Resort Walter World

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