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diglesias683

Great Location, amazing property

5.0 of 5 bubblesReviewed 6 Dec 2019
This is a property that we, as travel agents should promote and add to our vacation packages.
Excellent service, food and amenities.
I do recommend this property and we will consider it for future projects.
Date of stay: November 2019
Room Tip: Very comfortable rooms.
Trip type: Travelled on business
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gêsa Cavalcanti, Marketing at Vivá Porto De Galinhas Resort, responded to this review
Responded 20 Jun 2022
Dear guest,
Thank you for leaving an evaluation about our hotel and services.

We hope you come back soon!

Best Regards,
Vivá Porto de Galinhas Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6,118)
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90
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11 - 16 of 6,118 reviews
Reviewed 31 August 2019

Our room, especially the jacuzzi, had an amazing view to the ocean. The room was spacious, bed was very comfortable, and there was hot water in the shower. The pool area is amazing, access to the sea and the beautiful beach. We booked massage in advance, and it worked perfectly well. Everything is close. All this would have given five stars and more, but...when you get blamed for not confirming a booking for a buggy ride, while you show them the email correspondence with the confirmation, and all you get is a "well, the buggy is coming in five minutes" after you have spent quite a lot of time trying to explain that we did everything as they instructed. The buffet dinner is only average, and the dirty bed linen with a blood stain was not very welcoming. They did bring new bed linen in the middle of the night, and other than the one incident, service was excellent all through the hotel. We could have had chosen something else but buffet dinner, but we did not. We'll go back one day.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tero T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariana P, Comunicação at Viva Porto De Galinhas Resort, responded to this reviewResponded 17 September 2019

Hello and thank you so much for your comment. We are very happy to hear that you enjoyed the resort so much.
We apologize for any inconvenience. We work hard to meet guest's expectations and we certainly hope to see you again!


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2019

Fabulous. The apartment is magnificent. Front desk very efficient. I wish they had omelets for breakfast instead of pizza, eventhough breakfast was delicious. My family enjoyed time there and we are planning on coming back next year. I bet you will enjoy as much as we did. Perfect for families. We visited other hotels to compare and concluded that our choice was the best. Congratulations Viva. We had a great time in Brazil.

Room tip: They are all fabulous
Date of stay: June 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Connector63093779509
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gêsa Cavalcanti, Marketing at Viva Porto De Galinhas Resort, responded to this reviewResponded 20 June 2022

Dear guest,
Thank you for leaving an evaluation about our hotel and services. We're glad to know that you had a good time here.

We hope you come back soon!

Best Regards,
Vivá Porto de Galinhas Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2019 via mobile

The hotel, its 7 pools, the closeness to the beach, and the locations nearby (wich includes natural pools in the sea with fish swiming around you), made our family vacations fun, easy, and unforgetable.
Viva hotel is great, not perfect, but still great. Has some issues with the entertaining offer for kids/adolescents, and it lacks the timming with the room services (as the room should be cleaned earlier in the morning).
Howerever, the overall experience is wonderfull and definitely a place to go back.

Date of stay: February 2019
Trip type: Travelled with family
1  Thank Dana J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gêsa Cavalcanti, Marketing at Viva Porto De Galinhas Resort, responded to this reviewResponded 28 June 2022

Dear guest,

We are very happy to know that you had a good experience in our hotel.
Thank you for your evaluation. We hope you come back as soon as possible.

Best wishes,
Vivá Porto de Galinhas Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2018 via mobile

Good, new hotel. Very nice pool area. Beautiful main building.
Amazing Kids entertainment program.
Food just ok. A bit too oily, too much starch and flour on everything. Too heavy. Barbecue a bit burnt or raw, never on right point.
Room could be better, had the impression it was old although it was not. Always missing towels... we were 4 and had to order for towels almost every single day.
No extra bed covers, I was cold during the night.
Location is very good. Good, clean beach. 1Km away from natural pools.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank KRISFZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gêsa Cavalcanti, Marketing at Viva Porto De Galinhas Resort, responded to this reviewResponded 28 June 2022

Dear guest,

We are very happy to know that you had a good experience in our hotel.
Thank you for your evaluation. We hope you come back as soon as possible.

Best wishes,
Vivá Porto de Galinhas Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018 via mobile

it was a busy time for me . i went here for meeting . but when i heard about you . i was happy . and really i got a nice and memorable experience here. front office staffs was very very help fully . i got much information about city about hotel and much more. thanks to all . and how much is your comfort is for me . i can’t write!!!!!!

Date of stay: July 2018
Trip type: Travelled on business
2  Thank S6318XDemmad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gêsa Cavalcanti, Marketing at Viva Porto De Galinhas Resort, responded to this reviewResponded 28 June 2022

Dear guest,

We are very happy to know that you had a good experience in our hotel.
Thank you for your evaluation. We hope you come back as soon as possible.

Best wishes,
Vivá Porto de Galinhas Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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