I must say it was the best experience I’ve ever had in a hotel before! Everything was spectacular. It felt like home and I absolutely recommend to anyone! The staff are friendly and helpful. My partner got food poison in a restaurant in Carneiros and spent a night throwing up. In the morning on the next day the staff advised us to go to the hospital near by and on our way back from the hospital they prepared a vegetable soup (which was not on their menu) and brought to our room coconut water as well. They didn’t charge anything for the service and my partner was feeling much better after. We were so glad and grateful that it didn’t ruin our holiday! We are so grateful for the staff who treated us with care and respect. Their facilities are incredible too. Everything is so clean and smells amazingly good. Also quiet and peaceful!!! Have I mentioned about the breakfast? OMG! It was delicious with lots of variety of fruits, hot meals, juice, cakes… Everything was fresh and delicious. We loved this hotel very much! Hope to come back soon!