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M S

Terrible Hotel I don’t recommend

Review of Kembali Hotel
1.0 of 5 bubblesReviewed 17 Nov 2023
Very disappointed with this hotel, I will never stay here again. I had a reservation confirmed and upon arrival I was charged an additional $300 for no reason. If I didn’t pay I would be charged $800 to cancel my reservation so I was forced to pay extra. The check in was mostly self serve and the service was terrible. It took nearly 45 minutes to check in. The service here is terrible, they only care about your money and that’s all. They are not friendly AT ALL. The location is terrible and they said it’s also very unsafe. For spending $1100 for one night I am completely unsatisfied, I feel I was ripped off. Do yourself a favour and stay somewhere closer to the city centre, that’s where you want to be, not here. The rooms are also not worth the price you pay, they are very simple and the beds feel very old and uncomfortable. None of the toilets flush even when there is no toilet paper being flushed. The maintenance people had to come to our room several times to unclog the toilet. The breakfast is not that great, the fruits were not ripe and very sour, the juices are very watered down and the hot selections looked terrible. Our complimentary bottle of wine had a mouldy cork as well. Housekeeping kept knocking on our door several times in the morning, well before checkout and waking us up. Nothing in this hotel was enjoyable.
Date of stay: November 2023
Room Tip: They will rip you off and find ways to overcharge you. It’s very run down as well
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (2,206)
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Traveller rating
1,784
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12 - 17 of 2,207 reviews
Reviewed 16 November 2023

My intention was to go on vacation by myself for a relaxing and peaceful getaway in paradise. I had the intention of literally doing nothing, and just laying by the sun being on the beach and enjoy good food. And I was able to do just that and enjoy every minute of it!

The experience was wonderful in every way!

The room was beautiful with a great view. The entire place was clean. The staff was incredibly attentive and polite. The food was delicious. The drinks were delicious. The atmosphere was really peaceful and relaxing. On two evenings there was live music. The hotel is right on the water so you can go right onto the beach. It really get gives off a feeling of private beach because it wasn’t full of people maybe it’s because I went to November and it’s not summer yet but I would definitely recommend going in November. It was sunny every single day. The days were beautiful there weren’t many people on the beach and so it felt like a private beach just for you , I will definitely be back !!!

Room tip: Sunrise is at around 4:30 am and sunset around 5:30 pm so waking up at 6:00 am you get to really enjoy your day and the wonderful weather.
Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Paola S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2023

Great experience at this hotel. Excellent customer service, clean rooms, delicious breakfast. Had to walk 30 min to the beach at Porto de Galinhas but it was worth it the stay. I will definitely return

Date of stay: October 2023
Trip type: Travelled on business
Thank L D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Armação, Proprietário at Kembali Hotel, responded to this reviewResponded 23 October 2023

Thank you for sharing the points that made a difference in your stay.
It's great to know that your experience at Kembali was positive!
We hope to welcome you again soon.
A big hug!

Lílian Ellen
Armação Group Relationship

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2023

I must say it was the best experience I’ve ever had in a hotel before! Everything was spectacular. It felt like home and I absolutely recommend to anyone! The staff are friendly and helpful. My partner got food poison in a restaurant in Carneiros and spent a night throwing up. In the morning on the next day the staff advised us to go to the hospital near by and on our way back from the hospital they prepared a vegetable soup (which was not on their menu) and brought to our room coconut water as well. They didn’t charge anything for the service and my partner was feeling much better after. We were so glad and grateful that it didn’t ruin our holiday! We are so grateful for the staff who treated us with care and respect. Their facilities are incredible too. Everything is so clean and smells amazingly good. Also quiet and peaceful!!! Have I mentioned about the breakfast? OMG! It was delicious with lots of variety of fruits, hot meals, juice, cakes… Everything was fresh and delicious. We loved this hotel very much! Hope to come back soon!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank E6333UTcarolinec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Armação, Proprietário at Kembali Hotel, responded to this reviewResponded 25 September 2023

Hello, E6333UTcarolinec.
We are very sorry about what happened to your husband, we are immensely pleased to be able to contribute to his recovery and to know that what happened did not discredit your trip.
Thank you very much for your review. We are immensely happy to know that your stay was so pleasant and that the dedication and affection of our team made a difference during your days.
We hope to welcome you again soon
A hug and see you soon.

Customer service
Lilian Ellen
Customer service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2023

Modern and varied rooms
a boutique hotel
In an adults-only hotel with peace and tranquility, Trained staff and very good cuisine, good service structure, great for those who need to rest, you will love the services

Room tip: you will love the services
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank persio_carvalho58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Armação, Proprietário at Kembali Hotel, responded to this reviewResponded 8 August 2023

Hello, thank you for taking the time to share with us and with so many other travelers a little of your experience at Kembali.
It is very gratifying for us to know a little about your stay and how positive it was.
You nailed it, our quieter and more private environment is ideal for enjoying a relaxed vibe.
We hope to welcome you again soon.
Lílian Ellen
Armação Group Relationship

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2023 via mobile

Great hotel, nice rooms, friendly staff, and good food. The hotel is a 30 min walk into town along the beach. It has nice outdoor facilities for enjoying the sun and beach. Each room has a view of the ocean. Breakfast has lots of options with good quality food, we overate each morning because we wanted to try everything! We had a great stay relaxing here.

Date of stay: July 2023
Trip type: Travelled with friends
Thank 909lilianak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Armação, Proprietário at Kembali Hotel, responded to this reviewResponded 4 August 2023

Hi 909lilianak, thank you for evaluating us and telling us a little about your experience at Kembali.
We are very happy to know that you enjoyed these days of relaxation with your feet here on the sands of Porto!
Hope to welcome you again soon!
A hug and see you soon.

Lilian Ellen
Customer Service
Armação Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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