We stayed at this hotel in August for 2 nights. We were meant to be there longer but did not realise we would be about the only people staying there so there were more staff than people staying there. Very loud party around the pool on our first night until early hours of the morning despite the hotels published rule of quiet after 10pm. Many complaints but nothing done about it. The following day we asked if we would be charged if we didn't complete our stay and were told they would charge a 20% cancellation fee and refund the rest as it had already been paid. We were happy with that and accepted it and were told we would receive the refund in 3 days. One month later and we have received NOTHING. I have sent emails and had no reply. We are owed around £1000 as per their agreement. Perhaps they will have the decency to contact me when they see this. I will continue to post and keep you updated until I have some resolution.
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- Also Known As:
- Atlantico Hotel Buzios
- Atlantico Buzios Hotel Armacao Dos Buzios, Brazil