I hate to write a bad review, but in the case I feel it is necessary.
I stayed at Vila Do Mar for my honeymoon last year and the staff really ruined our stay there. The hotel itself is nice and well decorated. The location is great as well, right downtown and within walking distance to many great restaurants.
Anyway, the unfortunate part began when they didn't have our reservation, after multiple attempts to pay online and email to confirm it... from there we were put in a room where the A/C unit was leaking and dripping on to the corner of the bed. We got an upgrade in rooms to switch to an 'ocean view' room (great room), but there our camera and cell phone went missing from the room. After checking all possibilities we brought it up with the management and they basically told us to look more, that we had lost it ourselves- which was impossible, as they hadn't left the room.
From there things were a bit uncomfortable, the management just stopped talking with us instead of working out the issues. They had no interest in our satisfaction.
It was very unfortunate, because the hotel has so much potential.
I have to say that I can not recommend anyone stay there.
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- Also Known As:
- Pousada Vila Do Mar Hotel Buzios
- Pousada Vila Do Mar Buzios
- Pousada Vila Do Mar Armacao Dos Buzios, Brazil