We booked this hotel well in advance and were looking forward to ringing in New Year’s Eve on Copacabana beach. We were unable to get into the country due to visa issues. We exhausted every angle trying to sort this out but in the end we couldn’t get into Brazil. I understood when we booked it said non refundable, however we were travelling all the way from Canada and informed hotel right away of our visa issues. We called hotel, emailed the reservations manager Julianna multiple times. In the spirit of Christmas I thought that maybe they wouldn’t charge us or at least only half price etc but NOPE no empathy or understanding from this hotel.
I am Canadian and my boyfriend is Australian, we were looking forward to this trip so much but we are stuck in Panama.
We travel so much & have never been treated this poorly.
DONT book this hotel. After this experience we have no desire to visit Brazil.
THANKS BUT NO THANKS ATLANTICO PRAIA!! More
- Free Wifi
- Breakfast included