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6 - 11 of 701 reviews
Reviewed 2 January 2018 via mobile

We booked this hotel well in advance and were looking forward to ringing in New Year’s Eve on Copacabana beach. We were unable to get into the country due to visa issues. We exhausted every angle trying to sort this out but in the end we couldn’t get into Brazil. I understood when we booked it said non refundable, however we were travelling all the way from Canada and informed hotel right away of our visa issues. We called hotel, emailed the reservations manager Julianna multiple times. In the spirit of Christmas I thought that maybe they wouldn’t charge us or at least only half price etc but NOPE no empathy or understanding from this hotel.

I am Canadian and my boyfriend is Australian, we were looking forward to this trip so much but we are stuck in Panama.

We travel so much & have never been treated this poorly.

DONT book this hotel. After this experience we have no desire to visit Brazil.

THANKS BUT NO THANKS ATLANTICO PRAIA!!

Stayed: January 2018, travelled as a couple
1  Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

We came to Río to go to the well known places that you hear about we stayed for three days we picked this hotel because it was facing the famous Copacabana beach needless to say we picked a room that faced the beach and it was worth the extra money. The Rooms were a little outdated but we enjoyed our stay, customer service was very good and made up for it and location was priceless

Stayed: September 2017, travelled with family
Thank KittyToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017

A great stay in Rio at this excellent located hotel. It has a very friendly staff that support you in all you ask for. Valentin is the best among the best! The only things that were slow were the elevators.

Stayed: October 2017, travelled with family
Thank Per-Fredrik N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Amazing location right on the beach. Great staff- super friendly and helpful. Rooms are very clean. Breakfast is nice and a good selection. Highly recommend. Staff make the hotel! The tall male Manager who was on the desk during the day was excellent and went out of his way to help us. Great tours can be booked through hotel... esp Rio 40 tour. Rooms were cleaned everyday and cleaning staff were great too.

Stayed: August 2017, travelled with friends
Thank AisMc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

Our family opted for this hotel because it was one of the few we found with 4 to a room. Day staff was friendly but night front desk was not. We started off well with an early checkin, but from there on went downhill. Nothing major, but seems like there is no general manager there to oversee a great consumer experience. Mildew on bathroom ceiling. Housekeeping forgot to clean room 2/5 days, even with green door sign. No beach towels 2 days. A decent breakfast, but they always ran out of silverware and plates, cups and saucers. Dishwasher must not work well because many of the plates had food stuck on them. Very well located, but disappointed in those little things.

Stayed: April 2017, travelled with family
1  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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