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“This is NOT a Mercure!”

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Mercure Florianopolis Centro
Ranked #35 of 97 Hotels in Florianopolis
GreenLeadersBronze level
Reviewed 21 October 2017 via mobile

This is not a Mercure hotel standards that I am used to find in my business travels.

The site is falling apart, rooms are out of fashion, poor restaurant options offer and outrageous fares!
There are better options in Floripa ... Castelmar Hotel (200 feet away) is a good option.

Stayed: October 2017, travelled on business
Thank Joeval M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, General Manager at Mercure Florianopolis Centro, responded to this reviewResponded 24 October 2017

Dear Joeval Martins,

Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Leandro Jesus
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 919 reviews

Reviewed 18 May 2017

This hotel is very different from the usual Mercure style. The room was very dirty and stuttered. Crashed walls and very badly manitened. It was a very bad experience. Unbelievable.
WIll never be back there.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ramon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 19 May 2017

Dear Mr. Ramon,

Thank you for your comments regarding your stay at the Mercure Florianopolis Centro.

Your comments will be shared with our teams. I am sure your feedback will be an encouragement to continue to improve the quality of our services. I am sorry for the questions you have raised regarding the conditions of the apartment and I would like to clarify that I have already taken the necessary measures on your reported observations.

Thanks again for letting us know about your experience.

Sincerely,

Leandro Jesus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

The staff is great. The views fantastic from the higher rooms. The parking in the place has valet service and the location is near from the beira Mar, hercilio Luz bridge and downtow.The higher rooms are very silent.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Wander T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 9 May 2017

Dear Guest,

We apreciate your comments about our hotel, It's very proud to serve you and make a unforghetble stay.

We hope to see you soon!

Best regards,
Leandro Jesus
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2017

MERCURE Florianópolis Downtown has a great staff and they do all they can to make you feel comfortable. This is quite important to me since I always stay there with my six-year-old son and the hotel personnel has always treated us tenderly. The hotel is in a calm streeet near downtown and it is quite easy to go from there to any place in the city.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Frizero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 21 April 2017

Dear Guest,

We are very happy for this evaluation, our team is so proud.

What we have most precious in our lives are the people around us, be it family, friends, and why not say our guests ... thanks for the touching words.

We hoe to see you soon!

Best regards,
Leandro Jesus
General Manager
Mercure Florianópolis Centro.

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Reviewed 5 March 2017 via mobile

One of the worst Mercure Hotel I've ever stayed. Front desk staff are not familiar with LeClub rules and benefits, housekeeping won't replace your towels even if you leave them on the floor. Hotel it's pretty old and not well maintained. It's not worth the money.

Stayed: February 2017, travelled on business
Thank Mikhail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 7 March 2017

Dear Guest,

We appreciate your feedback and your loyalty.

Your impressions are very important to us, current and future customers. We strive to provide impeccable service to each of our customers. Sorry for not meeting your expectations.

We will use your feedback to correct the unintended failures noted, make sure they are not an example of our services.

I ask on my behalf and my team to give us the opportunity to reverse the image created, I am sure you will be surprised with our passion without serving.

Sincerely,
Leandro Jesus
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Florianopolis Centro

Address: Rua Felipe Schmidt 1102 | Centro, Florianopolis, State of Santa Catarina 88010-002, Brazil
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Florianopolis
#19 On the Beach Hotel in Florianopolis
Price Range: RM 253 - RM 639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Florianopolis Centro 4*
Number of rooms: 88
Official Description (provided by the hotel):
Mercure Florianópolis Centro features 88 apartments and is located near the international airport, the financial district and the Hercilio Luz Bridge. It offers easy access to Florianópolis beaches, apartments with city views, parking, swimming pool,restaurant and meeting rooms. ... more   less 
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Also Known As:
Mercure Florianopolis Centro Brazil

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