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5 - 10 of 952 reviews
Reviewed 18 May 2017

This hotel is very different from the usual Mercure style. The room was very dirty and stuttered. Crashed walls and very badly manitened. It was a very bad experience. Unbelievable.
WIll never be back there.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ramon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 19 May 2017

Dear Mr. Ramon,

Thank you for your comments regarding your stay at the Mercure Florianopolis Centro.

Your comments will be shared with our teams. I am sure your feedback will be an encouragement to continue to improve the quality of our services. I am sorry for the questions you have raised regarding the conditions of the apartment and I would like to clarify that I have already taken the necessary measures on your reported observations.

Thanks again for letting us know about your experience.

Sincerely,

Leandro Jesus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

The staff is great. The views fantastic from the higher rooms. The parking in the place has valet service and the location is near from the beira Mar, hercilio Luz bridge and downtow.The higher rooms are very silent.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Wander T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 9 May 2017

Dear Guest,

We apreciate your comments about our hotel, It's very proud to serve you and make a unforghetble stay.

We hope to see you soon!

Best regards,
Leandro Jesus
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2017

MERCURE Florianópolis Downtown has a great staff and they do all they can to make you feel comfortable. This is quite important to me since I always stay there with my six-year-old son and the hotel personnel has always treated us tenderly. The hotel is in a calm streeet near downtown and it is quite easy to go from there to any place in the city.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Frizero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 21 April 2017

Dear Guest,

We are very happy for this evaluation, our team is so proud.

What we have most precious in our lives are the people around us, be it family, friends, and why not say our guests ... thanks for the touching words.

We hoe to see you soon!

Best regards,
Leandro Jesus
General Manager
Mercure Florianópolis Centro.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017 via mobile

One of the worst Mercure Hotel I've ever stayed. Front desk staff are not familiar with LeClub rules and benefits, housekeeping won't replace your towels even if you leave them on the floor. Hotel it's pretty old and not well maintained. It's not worth the money.

Stayed: February 2017, travelled on business
Thank Mikhail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 7 March 2017

Dear Guest,

We appreciate your feedback and your loyalty.

Your impressions are very important to us, current and future customers. We strive to provide impeccable service to each of our customers. Sorry for not meeting your expectations.

We will use your feedback to correct the unintended failures noted, make sure they are not an example of our services.

I ask on my behalf and my team to give us the opportunity to reverse the image created, I am sure you will be surprised with our passion without serving.

Sincerely,
Leandro Jesus
General manager

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Reviewed 16 January 2017

  • Stayed: December 2016, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Leandro J, Gerente geral at Mercure Florianopolis Centro, responded to this reviewResponded 30 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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