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3 - 8 of 37 reviews
Reviewed 24 November 2011

This place was unbearable. Do not even think about staying here! We paid for 3 nights, was wrongly charged twice and the two blokes at reception denied it for about an hour, finally admitted their mistake and then simply said they cannot do anything about it. I called the bank to sort this out but this was not the end of our dramas here.
I booked this hotel after checking their website saying that they speak English. We arrived and I asked the first bloke at the front desk if he spoke English. He said something in Portugese and so I pointed to the sign posted on the wall behind him saying 'We speak English.' He got defensive and through his hands up in the air. We brushed this incedent off and hoped that maybe someone on the next shift would be able to speak English. We got up to the room and it was disgusting. The toilet and shower was mouldy. We were tired so, we went straight to sleep only to be woken up at 3am by the constant banging of doors (the doors would not close properly unless banged shut).
The next day we went on a tour of Sao Paulo and we asked our Tour Guide to help us sort out our billing issue. She thankfully agreed and spoke to the 2 rude blokes at reception. Again, she was arguing with them for an hour before one of them finally decided to call the bank and confirm. They were proved wrong but the best they could do was tell us they made a mistake but could not fix it. She also brought up the language situation and they both got very defensive saying they were not oblidged to speak English in Brazil to which she replied fair enough but don't advertise that you do again pointing to the sign on the wall. The smug bloke then replied 'that's marketing.' I didn't understand any of their conversation but they were clearly being very rude to our friend. She did not want to translate what they were saying as she said there was no point upsetting me with the words of 2 rude, uneducated pigs. It was clear that we would get no where so we decided to leave and find a better hotel even though we forfited the other 2 nights paid.
So don't even think about staying here! Not only that but they also misleadingly advertise that the hotel is in the nice suburb of Jardins- but its not! It is on the not so great side of Av. Paulista. There are plenty of other hotels! We ended up at Formula 1- much nicer rooms, nicer staff and for the same price range.

  • Stayed: November 2011
    • Value
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5  Thank thehubbardsfroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018
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  • Stayed: March 2018, travelled solo
    • Sleep Quality
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    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile
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Stayed: March 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2018 via mobile
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Stayed: February 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile
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Stayed: December 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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