We've stayed for two nights, everything went fine except that on the first night we had a water problem (there wasn't enough pressure to have a shower) and had to go to another room to shower. It was a nuisance, but the staff handled it very well and after our stay I've even received a phone call from the hotel, apologizing for the inconvenience. I don't know if the water problem is recurrent, that's why I gave 4 stars (this time).More
Booking.com
Taking safety measures
Booking.comTaking safety measures
Expedia.comTaking safety measures
I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close.
I specially liked the anti-COVID measures.
Olá Sr. Rodrigo,
Obrigada por compartilhar suas impressões no Trip Advisor.
Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar.
Apreciamos seus comentários sobre nossos protocolos de higiene e segurança.
Atenciosamente
Agatha Canhadas
Customer Experience
NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
We stayed here with my friends in April. Everything that we can say is the best value in all city. comfy rooms, very clean. The food is nice in the hotel. The staff was super good. The front desk staff are very polite and co operating and trying to help by any mean. Well recommended it!
HI W1698YHmaryk,
Novotel Jaraguá thanks you for choosing your hotel in São Paulo!
Our team was extremely happy to know that you liked our service.
Jaraguá is more than a place to sleep. And you will always be welcome!
Thank you so much for sharing your review !!!
Agatha Canhadas
Customer Experience
NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room.
The staff here didn't speak much English.
Hello keiziroi!
We thank you for sharing your experience with us and we are glad that in general it was positive.
Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case.
We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty.
Kind regards,
Agatha Canhadas
Customer Experience
NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
There weren't any porters in the lobby downstairs to help us carry our stuff. We were in a flight and had to carry a lot from the airport and help at the lobby would have been nice. We have booked three beds for our family but the room and specially the bathroom was too small for three beds. Its space was fit for one to two beds only. Room service was very slow. I appreciate that the people at the front desk were able to speak English, but they always seemed understaff. We were willing to wait however long for ONE drink we ordered when they promised about 20 minutes for a drink, but we were never able to even see the drink come up to our room until we left the hotel. Their elevators are very slow and always full which takes up a lot of the guests' time waiting. Another thing that took a lot of our time and energy was their wifi that was slow and did not want to connect into our room. We had to stand by the elevators to get some wifi and their ports also did not work for charging. Hotels today have USB ports and we did not mind not having them on this one but it was a pain to not have enough working ports because there were three of us. We were also charged three times our actual bill which may have been a computer mistake but it caused us inconvenience - however, this had been given back. We expected more because we have stayed in less expensive hotels in Brazil and we paid more for this hotel but we had terrible experience and had better experience from less expensive hotels nearby!
Dear Cristine,
Thank you for taking the time to tell us about your experience at the Novotel Jaraguá.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Agatha Canhadas
Customer Experience
The Hotel is very good in term of location and easy access ,close to several nice restaurants and coffee shops such as ( Famiglia Mancini ) . Clean with good atmosphere .
The front desk staff are very polite and co operating and trying to help by any mean .. Special thanks to MR Geone for his warm great welcoming and hospitality .
Recognition and Honor to Le-Accor members 9 /10 EXCELLENT
