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All reviewsgreat hotelevening receptionmade to order omeletscomplimentary breakfastgalleria mallrestaurants and shoppingexcellent stayenjoyed my staythe breakfast areabusiness tripindoor poolstaff was friendlysofatuscaloosaaccommodationsconferenceinterstate
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Reviewed 31 March 2018 via mobile

Family of 5 stayed here for one night. Room was fine, but felt much smaller than most embassy suite rooms. We were only in the room about 13 hours, but any longer would have been tight.

The hotel was just so full of people in all the public spaces, and I was lucky to find a parking space. We did not have any noise issues in the room though. The Manger’s reception was packed, and they charged for drinks? Is this a state law thing? I’ve never seen that at an embassy. We were on our way to eat so we did not partake in food or drinks there, but the drink line was long.

Breakfast was super busy. Wait for omelette was 20+ minutes. Food was pretty standard offerings, but potatoes were swimming in oil. The staff was hustling (well, not the omelette people) but things were still not refilled-forks, OJ, plain bagels, etc.

I think we will stay somewhere else next year. It just was not vibing for me.

Stayed: March 2018, travelled with family
Thank sheila545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this reviewResponded 2 April 2018


Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels bring you to our area.

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Reviewed 29 March 2018 via mobile

We got in late so we didn’t see the problems till the next morning. What appeared to be blood was on the wall in one bathroom and in the other bathrooom there was a brown spot on the wall close to the toilet paper roll. The bath tub was running all night. The light was broken and the remote to the TV had battery corrosion. The beds were comfortable and the staff were very helpful. The breakfast was outstanding

Stayed: March 2018, travelled with family
1  Thank chicks13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this reviewResponded 30 March 2018

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

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Reviewed 24 March 2018

I really enjoy my stay at the Embassy Suites in Birmingham. The staff is courteous, nice continental breakfast is provided, handy happy hour, and enjoyable room with all the needed amenities. Thank you, keep up the good work!!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Alexander T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this reviewResponded 26 March 2018

You are welcome. We are glad you had an enjoyable stay and want to thank you for your good review. Please return again soon.

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Reviewed 17 February 2018

My sweet fiance suggested a weekend in Bham. I suggested Embassy!! This property exceeded all my expectations! We enjoyed unlimited beverages and snacks at the evening reception. The breakfast in the morning is better than any buffet breakfast you can find!! I did enjoy sitting by the indoor pool and reading a book, nice area with a hot tub too!! The exercise room was perfect for my morning walk on the treadmill. Our room was large with a separate sitting area, micro and fridge with table. If you are looking for a great weekend escape close to plenty of restaurants and the Galleria Mall, Embassy is you best and only choice!!!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank shellj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this reviewResponded 18 February 2018

It is good to know we here at the Embassy Suites by Hilton Birmingham-Hoover exceeded your expectations. Thank you for letting us know. Your good review is appreciated and we hope to host you again soon.

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Reviewed 5 February 2018

Nice, convenient to restaurants, shopping and I-459. Clean, great staff. The price was very good for the area. We will stay there again, recommended. We had our business meeting there which all enjoyed that was with our company. We ate at the hotel and like it, also nearby restaurants near the mall. Hey, it's an Embassy Suites.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Bradley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this reviewResponded 7 February 2018

Thank you for choosing our hotel for your meeting. We are glad we met all your needs here at the Embassy Suites by Hilton Birmingham-Hoover and want to invite you back. Your business and your good review is appreciated.

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