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“Worst hotel ever”

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Hexi Hotel, Lijiang
Ranked #275 of 942 Hotels in Lijiang
Reviewed 27 October 2016 via mobile

Never come to this horrible hotel. Can't even call reception, all fakes number provided in guest book. It is like an inn, doesn't deserve 4 stars. not even a star should be given to this hotel. Room is dirty, very confusing, they never give you wifi password, try to call lobby reception can't go through. Once again, this place is awful.

Stayed: October 2016, travelled solo
Thank Jimmy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (56)
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3 - 7 of 56 reviews

Reviewed 26 September 2016 via mobile

This hotel is in a great location in the southern part of the old town in Lijiang. It has an attractive entrance and is designed on a series of courtyards contains just short of 200 rooms. The hotel entrance,courtyards and rooms are traditionally decorated and look great. Our room was 0621 on the second floor. Staff brought our luggage to our room from reception. The room was large with two queen beds(quite hard but ok for us). There was an array of furniture including chairs ,wardrobe ,fridge etc. The room was provided with tea making facilities and tea(no coffee) plus two bottles of water. The bathroom was a decent size but the shower water flow was intermittent and alternated when on between cold and scalding hot. Not very satisfactory but better than some other guests who actually had flooding in their bathrooms. Our TVs did not operate so I cannot comment on whether it was any use. The hair drier was similarly out of action. Breakfast was just about OK for a westerner but go early or it will be gone. The hotel and rooms were clean and wifi good. A shame the wonderful location and buildings were let down by poor facilities in the room.
I would stay elsewhere if I returned to Lijiang which we might well do as the town itself and surroundings are wonderful and worth visiting for a few days.

Stayed: September 2016, travelled as a couple
Thank Djh2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2016

My wife and I stayed here for two nights in mid-August, ‘16. It is a good base for enjoying the old area of Lijiang, set in a quieter part not far from one of the entrances.

The hotel is nicely designed. Built in the early 2000's, it mimics a collection of old courtyards with rooms on two sides in attractive two-story buildings. Our room (1222) was on the second floor, and was very large and well-furnished with two rather firm twin beds, 2 armchairs and a side table, a desk, a built-in luggage stand with space below for storage, a mini-bar area with a tea maker (no coffee), and a closet with hanging space but no shelves or drawers. There was no room safe. Wifi was pretty good for China. There was no a.c. but a fan was provided – Lijiang in generally fairly cool, so a.c. isn’t really a necessity.

The bathroom was large with lots of counterspace and a tub/shower combo. However, both the sink and toilet seemed fairly new but leaked water onto the floor when used. There were a few other maintenance and design issues also – the bathroom door wouldn’t shut, the overhead light fixture above the mini-bar fell down, and the room was rather noisy from outside activity early in the morning.

Buffet breakfast was served in a 2nd-floor room restaurant attached to the lobby. It was fair at best. There was a tiny bit of fresh fruit and eggs were available to order, but the rest of the selections were Asian and perhaps not the best quality. There were only large round tables in the restaurant, nothing smaller or more private. On the one hand this is a negative for the hotel, but on the other it means that we were in a part of China that doesn’t see hordes of non-Chinese tourists, a definite plus......

All in all the concept for the Hotel Lijiang was better than the execution.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank NaMakani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

Recently stayed with our OAT tour. Hotel is convenently located to old town. Has a nice room upstairs and was somewhat quiet except for locals talking loudly in the hallways. Two choices for breakfast which we selected the Western which was just ok with few choices. Be careful walking in old town do to locals speeding though on motor bikes.

  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2016 via mobile

From the front you think that the hotel looks great. But things went rapidly downhill from there. Our room had that damp musky old smell when we first walked in. The decor was drab and brown, and there were so few lights, it was just like we were in a cave.

We asked for another room but because it was high season, the only other room they could show us was equally damp, dark and dismal. So we stayed put.

So now for the list of other horrible features;
- Dirty room. The carpets were dirty, as were the sheets and towels, and the bathroom.
- No maintenance. As in most Chinese hotels, I think this department is on permanent holiday. Windows don't open, toilet seat is almost detached, drawers don't close, sticking room door, extractor fan does nothing, etc.
- Ancient towels. These were so old they were grey, threadbare, and actually had holes in them.
- Rock hard bed. Despite 3 paper thin mattress toppers, the bed is still so hard it hurts! The springs are starting to push through so it makes it wonder when the mattresses were last changed.
- Noisy. The hotel bar has a live singer into the night, and the kitchen staff are crashing around from before 6am. In between you might get about 6 hours sleep except the walls are paper thin and inconsiderate Chinese families return at all hours shouting and crashing about.
- Tried to get a drink in the afternoon from the hotel bar. I was shown the soda fridge! No tea, coffee, beer...
- The breakfasts are poor. I would add that I am speaking as a westerner who probably makes up a very small percentage of the hotel guests, but go to breakfast with low expectations.
- Aircon is either on or off. There is no temperature setting and the air gets no colder than outside.
- Roadworks. I can't hold the hotel responsible for this, but they are digging up the paths around the hotel to lay pipes, so no chance of a peaceful daytime rest in your room.

About the only good things I can say is that the WiFi is pretty good, and it is only a 5 minute walk to the old city.

One tip, avoid rooms in the higher number courtyards (ie 20 or higher) if you don't want to be wearing earplugs during the night.

Stayed: July 2016, travelled as a couple
1  Thank Superpear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hexi Hotel, Lijiang

Address: Souh Gate Square, Lijiang Ancient Town, Lijiang 674100, China
Region: China > Yunnan > Lijiang
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #275 of 942 Hotels in Lijiang
Price Range: RM185 - RM407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hexi Hotel, Lijiang 4*
Number of rooms: 171
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