My wife and I were about to embark on a tour of Croatia starting from Zagreb. We made a reservation at the Studios Villa Rossella in Rovinj, Croatia and provided my credit card information thinking that we could pay with our card. Shortly after I made the reservation I got an e-mail from the hotel asking that I commit to a time of arrival so someone could be present to check us in or I could telephone a cell number on my arrival and someone would meet us. I didn’t read the fine print at the bottom of their web page so this was when I became aware of the cash only policy of this hotel which also requires a 50 Euro cash damage deposit.
I then had my Zagreb hotel call The Villa Rossella and explained that I was travelling in a strange country and had no idea when I would be arriving and that I didn’t have a cell phone to call them on arrival. I also stated that I wasn’t carrying sufficient money to satisfy their cash requirement and could they accept my credit card and was told they had a strict cash only policy. I was told there was a cash machine not far from the hotel. I replied that it would be costly for me to with draw cash on my credit card and that I would pay a premium to use the card for payment and was refused.
It was at this time I learned that the hotel is 300 to 400 metres from the nearest parking and that it would cost in excess of 20 Euros per day for parking. I told the hotels representative that I couldn’t meet all their demands and asked that my reservation be cancelled. I was then told that I would be charged the full amount of my two night reservation “because of the rate I received”. This was the only rate shown on the web site. Their web site also states, “free cancellation on most rooms”
Based on other reviews for this operator I believe the owner “Boris” makes a habit of taking advantage of unsuspecting tourists that believe they can use their credit cards anywhere.
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