We've just spent a few nights at this resort and thought we would like to share our experience with fellow Tripadvisor readers. Rawi Warin is a lovely place to stay in Ko Lanta and potentially could become excellent after some improvement measure. We stayed in a Sunset Pool Villa and the rooms are spacious and nice. Living room and bedroom are separated in two small little houses which concept we do like. The private pool is more on the smaller side than those private pools we had in different villas across Asia, but the view is stunning. We had villa 310 which got the view towards the beach, and on a clear day the view from the pool is just breathtaking. The common free form infinity pool is a great place to hangout too, there are plenty of sun beds and umbrellas enough for everyone even on a very busy day, although it could get a bit cramped at times. The resort claims that the special way they treat the pool water with makes the water cleaner than the usual pool water. There are not many choices of restaurants inside the resort though, but I guess you could always go out to have your meal somewhere outside. The in-house cinema is pretty cool, we used it one time with another couple and we enjoyed it. The staff is generally helpful and friendly. In fact all in all we had a lovely time during our stay.
Unfortunately the check-out process was a bit annoying. We checked out at 12pm sharp as requested by the front desk staff the night before, even though our transport would only take us at 2:30pm to the airport as our flight departed in the early evening. We didn't mind, as we understood if they were fully booked and needed to prepare our room for the next checking-in guest. Then the lady who checked us out seemed to struggle hard to issue our bill, which reason we weren't clear as we were only asked to take a sit and wait. It was fine for us, and I told her that we would come back later around 2pm to settle the bill and we were going to kill the time at the common pool while waiting for our car. She seemed happy and relieved that she now had enough time and less pressure to finalize our bill. Surprisingly, when we came back around 2:15pm, the aforesaid lady was no longer there and didn’t leave any message to her colleagues whatsoever about our check-out, so now we had to go through the whole check out process all over again. And the same thing happened, another lady was now struggling hard to finalize the bill without us knowing what the problem was since we were asked (again) to just take a sit and wait. Normally I would just agree, but this time we got a bit nervous since we didn't want to arrive late at the airport. After I insisted and asked what seemed to be the problem, finally we got to know what it was; as I bought an advanced paid special package directly from them that included accommodation, one dinner, one lunch, a bottle of wine, one massage and two-way airport transfer, they had difficulties identifying which transactions on the bill that we still had to settle which weren't included in the package. It was a bit chaotic. We then helped them identifying and marking the single receipts and finally they managed to finalize the bill. Some amounts were looking a bit strange but as I am not a very fussy person I agreed and just settle the bill, as the amount was also around that what I had expected.
If we may suggest to the management, it would probably make everybody's life easier if there are special meal and spa vouchers issued for guests who buy this sort of package, this way your staff would be able to identify the transactions that are not included in the package much more efficiently and this certainly would speed up the check-out process.
All in all we did still enjoy our stay at Rawi Warin and hope that our review and suggestion can help improve this resort's performance in the future.
- Official Description (provided by the hotel):
- The Rawi Warin Resort & Spa offers a luxurious escape from the stresses of the modern world. Situated on 34 rai of land, into the foothills of the Koh Lanta Yai and overlooking the crystal waters of Klong Tob Bay, this beautiful, award-winning resort offers a choice of rooms, each with its own distinct style and ambience, numerous sports activities, superb dining options and private swimming pools. ... more less
- Reservation Options:
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- Also Known As:
- Rawi Warin Resort And Spa
- Rawi Warin Hotel Ko Lanta
- Rawi Warin Resort & Spa Ko Lanta, Krabi