Once arrival, the management tell me one of my booking (3 rooms for 6pax) was cancelled which was paid 6 months ago via Agoda.com and double confirmation from official B52 management. The management said Agoda had reversal the booking. First night, 9 person squeezed into two standard room (the management promise to arrange the mistake on the following night. End up, the "cancelled 3 room" become 1 deluxe bungalow. (the management never request for agreement and do not show up on consecutive days). Do not purchase any tour package (cancellation of the trip never trigger customer and did not perform full refund)
This is a review based on 9 personnel. Awaiting for official explanation.
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- Also Known As:
- b 52 Beach Hotel Koh Phangan