As a first time traveler to Thailand, specifically to the island of Ko Phangan I have heard my fair share of horror stories about motorscooter rentals. I can assure you that you will not have trouble with these people if you do not misuse their bikes.
My 3 friends and I immediately headed to the Hub after reading their many good reviews on Trip Advisor in search of 4 bikes and talked to the two nice Thai ladies and the nice Thai gentleman who were servicing the guests. Checkout of the bike is swift and you must provide 1 passport for up to 2 bike rentals. The bikes were in good condition, and the Thai gentleman who checked us out was very kind, and spoke English well. Reasonable prices (250baht/day) and the bikes were well worth it to scoot around the island. The gentleman told me I am welcome to take pictures, but assured me I wouldn't be given a hard time unless there were drastic changes made to the bike. Sure enough upon checkout we were given our passports with a smile from the staff. The experience was stress free and easy and made our trip that much better. Thanks to the staff of the Hub for killing it and providing us with and easy bike rental.
In addition, the food wasn't bad (average compared to other restaurants on the island, which are all baseline pretty yummy) and they make great cheap juices to pump you up after your long ferry ride to the island.
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