i am extremely dissatisfied with this hotel, and with asia web direct.
i think that firstly, i should mention that the rooms are OK and private, and that the views are good from the rooms.
however - we were forced to pay (a large sum of money) for a gala dinner for new year that we did not want, if we wanted to stay at this hotel. (it was horrible incidentally). the food in general was ok, other than the breakfast which was utterly inedible and left us having to search elsewhere for food despite having already paid for our breakfasts.
upon arrival, i was told that my fiance and i did not have the double room that we had booked through asia web direct, but a room with 2 single beds. i was assured that this would be rectified the next day, but after speaking with the manager it was clear that unless we paid to upgrade to another room, they were not going to allow us to have a double room.
another couple were there on their honeymoon and were told exactly the same thing. i find it extremely unacceptable that asia web direct advertises something that you pay for and then does not deliver on that.
the manager of the hotel then told us that if we didn't like it, we could stay at another hotel. so completely and utterly rude that i started to lose my temper with her.
i then asked if i could have 30 minutes extra to check out as a gesture of goodwill and they refused saying that it was impossible. i could not believe that after mucking us about so much, they could not extend us this one small courtesy.
do not book through asia web direct unless it is absolutely necessary, and other online hotel booking websites have gone bust and are no longer in business.
do not stay at this hotel unless you want a rude, overpriced experience that does not keep the customer in mind and tries to lay blame on anyone and everyone else rather than trying to rectify their screw up.
AVOID!!!!