The experience started wrong with the online booking on their website which is not an online booking at all but a message sender service on which they may reply 4 days after your request... actually we were ending our stay at the hotel when we received an answer from Wanessa... So if you are still willing to stay there after reading this just use Booking.com or any other platform.
The property is old and absolutely not luxurious as mentioned on their website. The bungalows are old and not well maintained, wood falling apart, no curtain in the showers, no hot water in some occasions, old cathodic TV, wifi going on and out, plastic chairs on the beach, no beach service... and so on... Pictures on their website are well Photoshoped!
The service is very disappointing again starting since the checkin where the receptionnist wins a golden star, she might be one of the rudest person I was able to meet during this trip, giving attitudes and not helpful. I believe the manager of this hotel should start training his staff from scratch, starting with explaining them that caughing and spitting on the floor is not elegant.
You have to know that you are kind of stuck in this hotel as the easiest way to reach the town is by taxi boat and it will cost you each way 100 TBH during the day and 150 TBH per person after 6.30pm. We found out the last day we could reach the town walking but of course they never mentioned that to us upon arrival, anyway it is only worth it if you are into a muddy walk with no lights, that is maybe the adventurous glimpse you can get which is also mentioned on their website.
Now knowing that, of course prices at their restaurant are way overrated (250 TBH a chicken curry, 200 TBH for spring rolls...). Neither quality nor quantity are there. The restaurant closes at 11pm with a last order at 10.15pm. During our 2 last diners, employees wanted to leave so they just turned off ALL LIGHTS while we were still sitting finishing our beers at 11.02pm the first time and 10.57pm second time. Don't stay here if you want to relax, if you expect to feel special, if you want to feel like home and treated... again absolutely no customer service and lack of training.
In terms of facilities, beach is nice but the furniture is not up to scale, the swimming pool is very very small, common areas can be dirty (including the beach sand with some broken glasses, plastic...).
If you need an extra beach towel you will have to pay 50 TBH, if you want to hire some snorkel equipment you will have to leave a deposit of 100 TBH, each time you want to charge your room with a drink or food you have to show your room key, if you decide to pay your room at the end they will keep your passport... you will feel so trusted!
After 4 nights spent there we asked for the possibility of a late checkout, instead of 11am we asked to be able to spend 2 more hours and leave at 1pm (at that time one of the 2 only free shuttle a day leaves the hotel to the pier), our lovely receptionnist told us it was ok... if we wanted to pay 200 TBH per hour... it is low season and the hotel is empty. Again no customer attention at all.
But guess what? At 10.50am the phone rings. Friendly reminder that the checkout is at 11am! 5 minutes later the cleaning lady is on the terrace knocking at the door pressuring us to leave on the spot and the bell boy screaming "Hello, hello, checkout! Luggage, luggage!". This is exactly the way to make you feel home and special, isn't it?
"I hope you enjoyed your stay! We hope to see you again!" Well, no... and no! But we didn't have to answer that as they didn't care about that at the checkout. Again real lack of service and training....
- Official Description (provided by the hotel):
- Phi Phi the Beach Resort is a peaceful hillside villas located at the most beautiful beach of Phi Phi Island with fantastic view of the ocean, white sandy beach and crystal clear water. You will enjoy holiday and have fun of snorkeling regularly see Black Tip Reef Shark, Dining in our Thai restaurant see sunset and have your fabulous moment. ... more less
- Reservation Options:
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- Also Known As:
- Phi Phi The Beach Hotel Ko Phi Phi Don
- Phi The Beach Hotel
- Hotel Phi The Beach
- Phi Phi Beach Resort