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Reviews (148)
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Reviewed 28 April 2016

Aryaduta is one of the oldest hotel in Pekan Baru with a nice quiet environment.
I stayed here couple of times and I am happy with the service provided. Although there is no shops at walking distance but taxi is always available. Food is average but the hotel itself has some good vibes.
It has a quiet environment. Not a bad place to stay.

  • Stayed: April 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Balan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YosikaHAP, Public Relations Manager at Aryaduta Pekanbaru, responded to this reviewResponded 16 December 2016

Dear Mr.Balan D

Warmest greetings from Aryaduta Pekanbaru

Thank you for choosing our hotel during your visit in Pekanbaru and for taking your time to write this review. I am very pleased to learn that you enjoy your stay with us.
I have the liberty in sharing your kind comments and appreciation to all of our staff members.

We hope to have another opportunity of providing a better service to you whenever your travels bring you back our way.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2016

We booked 2 double rooms with twin beds & non smoking. Sad to say they kept on giving all kinds of excuses why they could not accede to our request. It took a while before we got what we wanted. The front desk staff could be more professional. The rooms were clean but the air conditioner in one of the rooms was unsatisfactory. The carpets in the corridors were rather soiled and in need of a refurbishing. The staff friendly & fairly helpful. Breakfast was a buffet spread, nothing great but bread was not of the best quality.

Room Tip: Rooms facing the swimming pool are the best. Other rooms face a busy road.
  • Stayed: March 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank 170mahendran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YosikaHAP, Public Relations Manager at Aryaduta Pekanbaru, responded to this reviewResponded 16 December 2016

Dear valued Guest,

We very much appreciate your comments regarding your stay at the Aryaduta Pekanbaru. It is always a pleasure to receive positive feedback. Guest's privacy always become our first concern.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please do let me know when you have your travel back to our city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2016

This is a plain and simple hotel, nothing to shout about. Food is average, service normal. Room decorations are average too. It is not near to any shopping malls or shops and it is quite a distant away from the main part of town.

  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank ErnieJurong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YosikaHAP, Public Relations Manager at Aryaduta Pekanbaru, responded to this reviewResponded 16 December 2016

Dear valued Guest,

We would like to thank you and appreciate your comments regarding your stay at Aryaduta Pekanbaru. It is always a pleasure to receive positive feedback with all of the issues you experienced during your last stay with us.

I am going to share your comments with our team and some points you mentioned we put on our attention for further corrective action to have continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to have another opportunity of providing a better service to you whenever your travels bring you back our way.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2016

Easy to get taxi to go to mall areas. Room with pool view was nice. Check-in was quick. Breakfast was okay. Accessible to many ATMs which was so convenient. I would return to this hotel for sure for my next visit to PKU

  • Stayed: February 2016, travelled on business
    • Value
    • Location
    • Service
1  Thank laoryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YosikaHAP, Public Relations Manager at Aryaduta Pekanbaru, responded to this reviewResponded 16 December 2016

Dear Valued Guest,

Warmest greetings from Aryaduta Pekanbaru

Thank you for choosing our hotel during your visit in Pekanbaru and for taking your time to write this review. I am very pleased to learn that you enjoy your stay with us.
I have the liberty in sharing your kind comments and appreciation to all of our staff members.

We hope to have another opportunity of providing a better service to you whenever your travels bring you back our way.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2015 via mobile

Hotel and room need a make over. Staff are friendly and helpful. If you are staying on the street side it can get a bit noisy. The bed and carpet needs to be upgraded. Overall the room is clean and comfortable.

Stayed: December 2015, travelled with family
1  Thank Polianto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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