Its definitely value for money. I booked 3 rooms. Spacious. Love the pool and the view. Executive room will offer better view.
No access to Beach but you can proceed to Teluk Kemang beach with 5 minutes driving or grabcar. Clean Beach. Great and Friendly staff at Receptions, Restaurant and pool!
I am super disappointed with the management of the reservation site. They charged me more for what I should pay. Its pre-payment property and Im fine with it. I am not the one who always check the bank balance but somehow for this, I went through few days before i reach the property.
I was charged for the value of one extra one room.
I emailed them asking on what goes wrong. The reply that I got From Ms. R (Reservation site)- They did not deduct any extra from my debit card plus insist that they still haven't charge fully of my reservation.
How much more you want to charge me?
I have no choice till the extend that i have screenshot my bank statement (which i supposed not to) and at that moment only Ms.R replied calmly- ''We notify that we have charged your credit card RMXXX. Your total charge should be RMXXX only for 3 rooms. However, we will refund your credit card shortly.''
As easy as that?
When I reach the property they still ask me for deposit when they are yet to refund my money.. ==
After few days I received email from Ms.R that I will only receive the refund in 14-21days. (Shortly? ==)
I've been called by Ms J. She admitted this is human error and I have to wait 14-21days for the refund. I am questioning them on the process of pre payment and transactions. She said anyway 'Mr. Alif, its only RMXXX'. OMG. That amount can be small for you but not for others. I didn't continue the conversation as its going nowhere.
Ive called them again and they mentioned that Ms. J is the superior in their department so I suppose there no one else that I can contact unless the CEO.
I am yet to see the refund till now.
Please be careful if u make any reservation with prepayment for this hotel as they 'might' charge you more without you guys realizing it.
Im happy with the hotel rooms and all but not the reservation management side. Please be extra careful and check your bank balance as they will confuse you by charging small amount in different transactions. I am not sure on what others might feel on this but it can happen so many times to other customers who dont even bother to check the bank balance.
I didnt say that they are doing this all the time but its better to re-check again because even they admitted its their mistake they will not attend to your concern appropriately.
I've been travelling to more than 20 countries without any major problems with hundreds of hotels and this is the only time I cannot tolerate and put such review in public.
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- Also Known As:
- Avillion Admiral Cove Hotel Port Dickson
- Avillion Admiral Cove Port Dickson