1) Rude and unfriendly front desk, particularly one staff who lacked basic manners and shouldn't be employed in a hospitality business.
2) Many broken fixtures, especially in the bathroom, resulting in constant leaks, clogged sink, toilets that don't flush properly, wet floors etc. Absolutely disgusting! It was so bad I had to change room only for the replacement room to be just as bad. I fear all if not most rooms are poorly maintained, and dirty, and got tired of getting them fixed.
3) Whole place, room and common areas felt and looked dirty, worn and unpleasant.

Overall, it's a poorly maintained hotel and you can expect many issues that can ruin your stay, so do yourself a favour to avoid. I will definitely not go back. Also, every criticism on this platform have had the same cut and paste response promising improvement to the same issues. It's laughable and obviously a sham since these issues have persisted. Please don't let yourself be conned by the brand or pictures.

The photos do not resemble the hotel one bit. The cleanliness was horrible! Especially for a supposedly good reputed hotel like that. My husband and I entered to a room that did not even look like it was cleaned before, a lot of stuff in the washroom were moldy, rusty and not a sight that anyone would like to be in. The room was dusty, there were drawings on the wall, the hallway was full of tissues, hair, all kinds of gross stuff. We immediately went back to the reception, they gave us a better room (at first they wanted to charge us extra for the new room which honestly was even rude to ask considering the experience, they gave us the room free of charge) but we are still never going back to that resort again. The only good thing was the view, pool (for the most part), and just some of the staff were very sweet, and how close it is to the beach. The manager was extremely rude, she would not address my husband and I face to face, and whenever I would talk to her directly she would not even give me eye contact, and say something in Bahasa to the staff (I’m assuming so I wouldn’t understand). So yeah, DO NOT GO! Save your money! I would never pay that much again for this kind of a room.

I like the room here because it's consists of 2 bed with 1 sofa which can sleep for 1 person also. Many activities . for e.g Ping Pong, Swimming, Archery, Rock Climbing, beach just walking distance.
We will come back again.