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Reviewed 25 September 2020

Stayed for 3 days 2 nights (2 rooms villa) with my wife and 2 friends. The room was not cleaned when we first entered. All airconds were dusty, rubbish and dust under the beds and the room smells like the room was not being used for quite some time. Called the housekeeping, it takes about half an hour for them to clean it up.

Ordered bbq set on the 2nd night. The resort insists on upfront payment, they do not allow it to be charged to the room. After dealing with 3 people (2 receptionist, 1 from the cafe), i told them our room number and pay for the bbq. About half an hour before the time they should sent the bbq to our room, we received a call from the receptionist that we were not allowed to have bbq in the room as the pool area was not big enough. I told them that i told 3 staffs my room number and they only noticed my room is not allowed for bbq half an hour before? After some argument they allowed us to have the bbq in the room. Thanks to Chris.

Overall was impressed with the concept of the villa but dissapointed as it was not well managed and maintained.

Date of stay: September 2020
Trip type: Travelled with friends
1  Thank Mohamad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2020 via mobile

Stayed for 3 days and 2 nights at the Family Villa. Had our own small pool (approx 3m x 3m x 1.2m deep) at the unit which we enjoyed, and I think its the main attraction here. Complete privacy and safety with the current Covid-19 outbreak. You can take a splash with no need to crowd it out with others. The package included free breakfast for 4 and set meal options-either Nasi Lemak with chicken rendang, fried mee/beehoon with fried chicken or the western set. Portion was good and satisfying. The breakfast meal set will be set over to your unit between 7-10am. Although the most of the units were full during out stay, it didn’t feel crowded, ample space to move around. We tried the quad cycle one evening and moved around the resort. Other cycling options also available for rent. Being able to park your car at the units doorstep is another plus, easier to bring your own things and move around.

Would have given it a full 5-star rating, but for a few observations. Delivery of breakfast was late, although it was mentioned that it’ll be between 7-10am. Would’ve preferred to have the option to pick a slot instead of having to wait 3 hours for it - we are early risers thus having breakfast early is the preferred. Another grouse is an issue with the quad cycle. The tyres were worn out thus chances of a blown tyre is there. One family which rented the cycle the same time as us had that issue, one of the tyre exploded while they were on it. Not a nice experience.

Overall stay was satisfying and will surely come back again, especially due to having your own pool and the ability to park directly on your villa. Recommended for families.

Date of stay: August 2020
Trip type: Travelled with family
Thank DanialDA78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2020 via mobile

Hotel staff are friendly.. No buffet meals are sending to room. Good assist by Ms.Chitra wen we need help. I got call for asking extra things, she explain nicely hotel sop, but still manage helping us. Good customer service, and she very polite. Keep it up.. Breakfast also taste. Happy staying. Will recommend to my friends.

Date of stay: August 2020
Trip type: Travelled with family
Thank maslinawang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2020 via mobile

Hotel room very spacious. Booked a room with jacuzzi, water pressure very low, took you ages to fill up the tub.. very disappointing

Gym and swimming pool closed, gave the covid 19 as the excuse, but the chargeable water and land activities operating.. profit maximisation I guess

Couldn’t ask for any extra towel or drinking water, everything chargeable, they only provided 2 set even for a 4 people occupancy room.

Not recommended at all, no social responsibilities from hotel.

Date of stay: August 2020
1  Thank zailazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2020

We staying for 2 night and we booked family villa and room with Jacuzzi. Everything was perfect except during check in time reception not telling us what facilities that your hotel have. Second when we try to get additional towel and toiletries they only can give 1 pcs of towel and 1 toiletries. Supposedly in the room must have 4 pcs of towel and 4 pax toiletries. hope can improved that part of service

Room tip: Deluxe room with Jacuzzi and family villa
Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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