Visited this resort so many times for past few years because it is just a short drive away for a weekend getaway. From the initial marvellous stay to those bad ones, we have prepared to expect the minimum this time . Surprisingly, they managed to do it well this round. Room is clean and even nicely decorated. Got a wonderful seaview room. SOP are in placed. High tea at the fresh restaurant was nice and the service staff were polite. Buffet breakfast improved from last time , food are prepacked and more hygienic, although the choices are still pretty limited and the waiter never bother to clear the table. The beach is clean and nice to swim. But the motorised watersport activities within the swim zone seems a bit too dangerous , maybe should marked out a zone just for swimming.

Overall, we felt that the staffs are more attentive and polite this time, and service definitely better. If this is to maintain for long, we are surely coming back for more visits !

Where do I even begin. Lets start with the pros first. Hotel room is clean. Room service was provided in a timely manner, in contrast to other reviews. The bed is comfy. Toiletries are complete (with hair conditioners!) and showers are hot. Towels are clean. Pool area is clean and looks inviting to swim in. Food is edible enough I don't feel like ordering foodpanda or driving to the nearest McDonald's. Their fried yee mee, if you got it, is pretty damn good. Water for coffee and tea is also really hot, which is a major plus for me.

Now the cons. Depending on the nature of your stay in this hotel, you could either give a five star or less. For me, I wished I could give it higher but small things like these annoyed me:

1) The gym is no longer at the spa complex, which has since closed down. The hotel website shows a spacious and clean gym with a punching bag but what i got was a sad, sad gym with missing weights. Machines are rusting but thankfully still usable and I had a decent workout here.
2) With COVID-19, the swimming pool only opens at 8am which means I won't be able to swim much before my office's program starts at 9am. The website does not reflect this change. You could swim in the evening but there are wayyyyyyyyy too many people by then.
3) A whole lot of facilities like the Cumulus bar, rabbit park(?) and exercise areas have closed and deteriorated a lot - a sad, sad reminder of its once glorious past. I wished at the very least clear it so people can do weddings by the beachside. Weeds (and surprisingly small flowers) are now growing on the spacious lawn. Its depressing :(
4) Would it hurt to clean up the stretch of beach in front of your hotel? Its littered with garbage and I tried very hard to ignore the garbage and look at the sea waves instead. The beachfront is after all one of your hotel's best selling points.
5) Rigid check in and check out times. I was here for an office course, and the organisers struggled to give the hotel keys before their evening break on check in day, and participants had to RUSH to check out as the key cards do not work after 12pm on check out day.

This hotel had so much potential to be bigger and nicer than many other hotels nearby but something must have happened that it deteriorated to this extend. I hope one day this hotel can be restored to its former glorious self.