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Isaac A

AWFUL - DO NOT STAY AT THIS HOTEL

1.0 of 5 bubblesReviewed 3 May 2024
Worst hotel ever. I have stayed in nicer 3 stars. This is meant to be 5 star but there is nothing 5 star about it. Wouldn’t bother spending your money unless you want to spend the night with ants in your pants! There were ants in the bed, advised reception who sent housekeeping to change bedding. 10 mins later more ants appeared. Told reception who moved us rooms only to find ants in that bed too! 3 nights cut short as we left the hotel after the first night. Rooms are outdated and cleanliness is a massive issue! The bath looked like something you see in a hostel. You would only be dirtier by using it.
Date of stay: April 2024
Trip type: Travelled with family
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Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this review
Responded 6 May 2024
Dear Mr. Isaac A,

Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay at our resort. It is truly disappointing to hear about the issues you encountered, especially regarding the cleanliness and the presence of ants in your room. This is certainly not the standard of service we strive to provide our guests.

Please know that we take your feedback seriously and will be addressing these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future. We understand your decision to cut short your stay, and we regret that we were unable to meet your expectations.

Once again, we apologize for the inconvenience you faced and appreciate you bringing these matters to our attention. Should you wish to return, please call us directly to see to your booking as we would certainly wish to sway your perception and make up for the unpleasant experience!

Yours sincerely,

AZMIL SYAMIL
Rooms Division Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,651)
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13 - 18 of 1,651 reviews
Reviewed 2 April 2024

This is a great hotel. Yes, the rooms are a little tired, and some of the outdoor facilities
are no longer in use, but the pool, the staff and the restaurants are all wonderful.
It would be impossible to over-exaggerate the efficiency, friendliness and general
kindliness of the staff- they are world class.
For most of out stay, we had the marvellous pool, more-or-less to ourselves, & the beach is just a short walk away, in my wife's case a wheel chair - kindly provided by the hotel.
The Chinese restaurant - 'Chinoise' - has a cordon-blue chef (ex Club Med), and his
cooking was world class.
We hope, the owners will, one day be able to invest in updating the rooms, as they do need some money spent on them, but this didn't detract from the pleasure we had in
staying there and we would certainly go back next time we are in KL.
Finally, we must mention Avajit, he seemed to be everywhere all the time: a more helpful and discrete staff member is impossible to imagine.
A short taxi (Grab) ride will take you to the Blue Lagoon, a misleading name for a wonderful cove; well worth the trip.
A lovely hotel, which we were pleased to have chosen.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Felicity L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 5 April 2024

Dear Felicity L,

Thank you for taking the time to provide us with wonderful feedback!

We are delighted to hear that you had a great stay at our resort and that you enjoyed the pool, restaurants, and the exceptional service provided by our staff, especially Avajit.

We appreciate your kind words about the Chinese restaurant 'Chinoise' and are thrilled to hear that you found the chef's cooking to be world-class. You would be pleased to know that we will commence renovations onto the rooms in stages and hope to present all guests with a refreshing new look by early 2025!

It was a pleasure having you as our guest, and should you need help with your next booking, please do not hesitate to reach out to us or you may wish to surf our brand website for the latest promotions and offerings!

Thank you once again for choosing to stay at Thistle Port Dickson Resort.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

Port Dickson, nestled along the west coast of Malaysia, beckons as a serene haven for families seeking tranquil beach retreats. This coastal town boasts pristine shores and a laid-back atmosphere, making it an ideal destination for quality family time. Conveniently accessible from Kuala Lumpur, just a scenic drive away, Port Dickson seamlessly blends natural beauty with accessibility.

Indulge your taste buds in Port Dickson's exquisite culinary offerings, where fresh seafood takes center stage. From succulent prawns to flavorful fish, the local cuisine presents a delectable array of oceanic delights for seafood enthusiasts. Meanwhile, at the Thistle Resort, guests can relish not only the culinary delights but also the refreshing unique pool. With varying depths of 1.8 meters, 2 meters, and 2.5 meters, the resort's pool caters to swimmers of all preferences, ensuring a delightful and invigorating swim for every guest. #thistleresortportdickson

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mirantdesai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Guest Services / Front Office at Thistle Port Dickson Resort, responded to this reviewResponded 20 March 2024

Dear mirantdesai,

Thank you for highlighting the beauty and tranquillity of Port Dickson as a perfect destination for families seeking a serene beach retreat. We are delighted to hear that you enjoyed the pristine shores and laid-back atmosphere of this coastal town. Our location, just a scenic drive away from Kuala Lumpur, offers the perfect blend of natural beauty and accessibility for a relaxing getaway.

Yes, we at Thistle Port Dickson Resort are thrilled that you indulged in our culinary offerings and the refreshing unique pools.
We are committed to providing a memorable experience for all our guests, both in culinary delights and recreational activities. Our unique pool, with varying depths of 1.8 meters, 2 meters, and 2.5 meters, caters to swimmers of all preferences, ensuring a delightful and invigorating swim for every guest.

Thank you for sharing your experience and we look forward to welcoming you back for another relaxing and enjoyable stay by the beach.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2024 via mobile

Ŵent for a short break with my 12yrs . We enjoyed our stay but the resort needed some renovation. Rooms are old but we didn't have high expectations so we manage. Pools are great (clean). The resort have lots of potential. The price are reasonable given that we booked during promotion. Great place for a short break from the city if they can keep the rate reasonable enough.

Room tip: Check on hotel website for good rates.
Date of stay: March 2024
Trip type: Travelled with family
Thank sebastianchansw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roger Kessler, Guest Services / Front Office at Thistle Port Dickson Resort, responded to this reviewResponded 11 March 2024

Dear sebastianchansw,

Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your short break at our resort and found the pools to be clean and enjoyable. We appreciate your understanding regarding the need for renovations and you’d be pleased to know that some of the rooms and façade will undergo a face-lift soon in our ongoing effort to provide a seamless experience to all our guests!

Your positive comments about the resort's potential and reasonable rates are encouraging, and we will strive to maintain this standard.

We hope to welcome you back for another relaxing stay in the future and thank you for choosing to stay at Thistle Port Dickson Resort for your getaway.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2024

First of all the hotel services including staff are so nice, polite and friendly. This is the best place for us (family) to relaxing and healing. Every year we were stayed here with family and the private beach was so nice. Hotel Buffet also was so reasonable and good. In this year 2024 the lobby scenario looks difference and more beautiful since we came in CNY festival. My suggestion is want more outdoor games such as archery, equestrian and etc .. Any way thanks to the bellman is Mr.Sabri who assist us every years very helpfull. and very good.

Room tip: Recommended.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Connector67743726682
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 21 February 2024

Dear Connector67743726682,

Many thanks for taking the time to review Thistle Port Dickson Resort.

We appreciate your positive comments about the beach and the reasonable buffet. It is great to hear that you noticed the efforts we put into creating a beautiful lobby atmosphere, complemented by the Chinese New Year decorations.

Bellman Sabri like many others is an important part of the team and takes great pride in his work. He will be delighted to hear of your commendation and the impression he made during your stay. He will be duly rewarded at our quarterly staff gathering.

Thank you for your loyal support over the years and we eagerly await your return. Please do let us know if you need help with your booking or you may wish to browse our website on the latest offerings and promotions.


Best regards,

AZMIL KESSLER

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2024 via mobile

Once our go to place, now on list to avoid
- Dirty bathroom
- Stained curtains
- Sandy beds
- Warm air conditioning
- Non-functional balcony lights
- 4pm check-ins
- Pool closes 3 hours later at 7pm
- 11am check-outs
And the list just goes on. To top it off, send a reminder note under each door of late checkout being charged.

Average room price RM350-550 for all the above, ridiculous!

Room tip: Avoid the hotel at cost
Date of stay: February 2024
Trip type: Travelled with family
Thank Rhema85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene Wong, Other at Thistle Port Dickson Resort, responded to this reviewResponded 13 February 2024

Dear Rhema85,

Thank you for taking the time to share your feedback. We wish to apologize for all the shortcomings you've experienced during your recent stay with us.

We genuinely value your loyalty over the years and are committed to maintaining the standards in seeing to the comfort of all our guests. Remedial actions onto the room that was assigned during your stay are underway.

Please accept our apologies for not being able to review our check-in and pool operation hours for the time being. However, we do value your feedback - thank you.

Once again, we apologize for the inconveniences you encountered and have taken note of your wish not to return, but should you decide otherwise, please do reach out to us to see to your booking or you may visit our website for to review our latest promotions and offering.

Thank you.


Yours sincerely,

AZMIL KESSLER
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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