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PunsPJ
Seremban, Malaysia

Poor service for Wedding enquiries / bookings

2.0 of 5 bubblesReviewed 21 May 2024
Completely struggling to get some attention and a proper response on my wedding event. We visited Thistle and it was certainly love at first sight with the venue.

It took us almost 3 weeks of fruitless contacts trying to connect with someone to attend our queries and had to drive down to PD and force a meeting.

We were finally attended to by a pleasant lady but it is close to 4 weeks and we have failed to get proper response or attention to aid in our planning.

We still have not been attended to properly and are really hoping that this review reaches the right person in authority to support us.

It would be a real shame to miss this opportunity at a memorable wedding because Thistle was not only interested in our event but could not make the effort to inform us instead of leaving us frustrated.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this review
Responded 24 May 2024
Dear totekhemlia,

Thank you for sharing your experience with us. We sincerely apologize for the lack of attention and proper response you encountered when inquiring about your wedding event. We understand the importance of such a special occasion and regret that we have not met your expectations in terms of service.

As of the time of this reply, we understand that someone from our Sales Team has contacted you and we hope you'll finally get the service and attention you deserve.

Have a pleasant weekend ahead!

Yours sincerely,

AZMIL SYAMIL
Rooms Division Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,651)
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Reviewed 18 May 2024 via mobile

Was checkin here for 3 days with my family.. Everything was of top standard. Nothing too much trouble , clean and well maintained. We have stayed at this hotel multiple times and the high quality of service and attention to detail remains. The staffs is amazing the rooms have been comfortable and immaculate.

Date of stay: April 2024
Trip type: Travelled with family
Thank RidzuanLeman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 20 May 2024

Dear RidzuanLeman,

Thank you for sharing your wonderful feedback with us!
We are thrilled to hear that you and your family had a perfect stay with us. It's fantastic to know that you found everything to be of top standard and that our staff provided amazing service. We truly appreciate your loyalty and kind words about the cleanliness, comfort, and attention to detail at our resort. Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future. Thank you for choosing to stay with us and please do reach out to us if you need help with your future stay, alternatively, you may want to check our website for the latest rooms and other promotions.
Have a wonderful week ahead!

Warm regards,

AZMIL SYAMIL
Rooms Division Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Had a wonderful holiday and celebration at Thistle. My special thanks for FB (Mr Mohan and team) for the special food and support. Last not least my sincere thanks to Jivaa (engineer team) for prompt response and support to make my event successful.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Safari38794309387
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 14 May 2024

Dear Safari 38794309387,

Thank you for your kind words! We are delighted to hear that you had a wonderful holiday and celebration at Thistle Port Dickson Resort. We will be sure to pass on your special thanks to Mr. Mohan and his team for the special food and support they provided. Your appreciation for Jivaa and the engineering team's prompt response and support is also greatly appreciated. We are thrilled that we could contribute to making your event successful.
Thank you once again for choosing to stay with us and we hope to welcome you back again soon. Please do reach out to us if you need help with your booking or you may want to browse our website for the latest rooms and other promotions.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2024

Worst hotel ever. I have stayed in nicer 3 stars. This is meant to be 5 star but there is nothing 5 star about it. Wouldn’t bother spending your money unless you want to spend the night with ants in your pants! There were ants in the bed, advised reception who sent housekeeping to change bedding. 10 mins later more ants appeared. Told reception who moved us rooms only to find ants in that bed too! 3 nights cut short as we left the hotel after the first night. Rooms are outdated and cleanliness is a massive issue! The bath looked like something you see in a hostel. You would only be dirtier by using it.

Date of stay: April 2024
Trip type: Travelled with family
Thank Isaac A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 6 May 2024

Dear Mr. Isaac A,

Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay at our resort. It is truly disappointing to hear about the issues you encountered, especially regarding the cleanliness and the presence of ants in your room. This is certainly not the standard of service we strive to provide our guests.

Please know that we take your feedback seriously and will be addressing these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future. We understand your decision to cut short your stay, and we regret that we were unable to meet your expectations.

Once again, we apologize for the inconvenience you faced and appreciate you bringing these matters to our attention. Should you wish to return, please call us directly to see to your booking as we would certainly wish to sway your perception and make up for the unpleasant experience!

Yours sincerely,

AZMIL SYAMIL
Rooms Division Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

This is a great hotel. Yes, the rooms are a little tired, and some of the outdoor facilities
are no longer in use, but the pool, the staff and the restaurants are all wonderful.
It would be impossible to over-exaggerate the efficiency, friendliness and general
kindliness of the staff- they are world class.
For most of out stay, we had the marvellous pool, more-or-less to ourselves, & the beach is just a short walk away, in my wife's case a wheel chair - kindly provided by the hotel.
The Chinese restaurant - 'Chinoise' - has a cordon-blue chef (ex Club Med), and his
cooking was world class.
We hope, the owners will, one day be able to invest in updating the rooms, as they do need some money spent on them, but this didn't detract from the pleasure we had in
staying there and we would certainly go back next time we are in KL.
Finally, we must mention Avajit, he seemed to be everywhere all the time: a more helpful and discrete staff member is impossible to imagine.
A short taxi (Grab) ride will take you to the Blue Lagoon, a misleading name for a wonderful cove; well worth the trip.
A lovely hotel, which we were pleased to have chosen.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Felicity L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 5 April 2024

Dear Felicity L,

Thank you for taking the time to provide us with wonderful feedback!

We are delighted to hear that you had a great stay at our resort and that you enjoyed the pool, restaurants, and the exceptional service provided by our staff, especially Avajit.

We appreciate your kind words about the Chinese restaurant 'Chinoise' and are thrilled to hear that you found the chef's cooking to be world-class. You would be pleased to know that we will commence renovations onto the rooms in stages and hope to present all guests with a refreshing new look by early 2025!

It was a pleasure having you as our guest, and should you need help with your next booking, please do not hesitate to reach out to us or you may wish to surf our brand website for the latest promotions and offerings!

Thank you once again for choosing to stay at Thistle Port Dickson Resort.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

Port Dickson, nestled along the west coast of Malaysia, beckons as a serene haven for families seeking tranquil beach retreats. This coastal town boasts pristine shores and a laid-back atmosphere, making it an ideal destination for quality family time. Conveniently accessible from Kuala Lumpur, just a scenic drive away, Port Dickson seamlessly blends natural beauty with accessibility.

Indulge your taste buds in Port Dickson's exquisite culinary offerings, where fresh seafood takes center stage. From succulent prawns to flavorful fish, the local cuisine presents a delectable array of oceanic delights for seafood enthusiasts. Meanwhile, at the Thistle Resort, guests can relish not only the culinary delights but also the refreshing unique pool. With varying depths of 1.8 meters, 2 meters, and 2.5 meters, the resort's pool caters to swimmers of all preferences, ensuring a delightful and invigorating swim for every guest. #thistleresortportdickson

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mirantdesai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Guest Services / Front Office at Thistle Port Dickson Resort, responded to this reviewResponded 20 March 2024

Dear mirantdesai,

Thank you for highlighting the beauty and tranquillity of Port Dickson as a perfect destination for families seeking a serene beach retreat. We are delighted to hear that you enjoyed the pristine shores and laid-back atmosphere of this coastal town. Our location, just a scenic drive away from Kuala Lumpur, offers the perfect blend of natural beauty and accessibility for a relaxing getaway.

Yes, we at Thistle Port Dickson Resort are thrilled that you indulged in our culinary offerings and the refreshing unique pools.
We are committed to providing a memorable experience for all our guests, both in culinary delights and recreational activities. Our unique pool, with varying depths of 1.8 meters, 2 meters, and 2.5 meters, caters to swimmers of all preferences, ensuring a delightful and invigorating swim for every guest.

Thank you for sharing your experience and we look forward to welcoming you back for another relaxing and enjoyable stay by the beach.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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